Articoli correlati a Total Quality Management: Three Steps to Continuous...

Total Quality Management: Three Steps to Continuous Improvement - Rilegato

Tenner, Arthur R.; Detoro, Irving J.

 
9780201563054: Total Quality Management: Three Steps to Continuous Improvement

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"Total Quality Management: Three Steps to Continuous Improvement" lets you learn how to move beyond the 'buzzwords' of quality to capture the competitive advantage that quality improvement experts always promise but rarely deliver.... In this comprehensive book, authors Tenner and DeToro bring you proven, successful service quality improvement techniques used at leading companies worldwide.

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Book by Tenner Arthur R Detoro Irving J

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