This text offers a blend of theory and skills that students can use to become "other-oriented" - mindfully considerate of the thoughts, needs, and values of others. * Other-orietned approach emphasizes the importance of focusing on others to improve interpersonal communication. * In-text exercises "Building Your Skills" help students immediately apply concepts learned. * Diversity is covered via separate chapter (Ch. 4) and "Understanding Diversity" boxes. * NEW! "e-Connections" boxes feature ways in which technology affects interpersonal relationships.
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Book by Beebe Steven A Beebe Susan J Redmond Mark V
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