Sinossi
This one-stop handbook gives managers who have been charged with creating metric scorecards techniques that will make them truly effective.
Written for managers who want/need to create and use scorecards, Metrics 2.0: Creating Scorecards for High-Performance Work Teams and Organizations provides a unique perspective on this vital management tool. Focusing on performance improvement, it describes the intellectual foundation behind scorecards and demonstrates how metrics can be used to enhance feedback, motivation, and employee engagement.
The book offers a background primer on statistics and research methods, outlining the basics of metrics such as attributes, scope of measures, and levels of analysis to help managers understand what should go into the scorecard and why. Key techniques for using scorecards are showcased and step-by-step guidance on creating metric scorecards for teams, departments, and entire organizations is provided, including specialized situations such as customer service measurement or monitoring off-site performance. Finally, managers are taught how to analyze results intelligently and translate metrics into effective operational practices. Extensive running examples address both service and manufacturing metrics and each chapter ends with a set of learning objectives.
Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.
Informazioni sugli autori
Ruth A. Huwe is a full-time lecturer in the Department of Management and Organization Studies at the University of Washington, Seattle.
Ruth A. Huwe is a full-time lecturer in the Department of Management and Organization Studies at the University of Washington, Seattle.
Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.
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Metrics 2.0: Creating Scorecards for High-Performance Teams and Organizations
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Metrics 2.0: Creating Scorecards for High-Performance Work Teams and Organizations
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ISBN 10: 0313384568
ISBN 13: 9780313384561
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Metrics 2.0 (Hardcover)
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Hardcover. Condizione: new. Hardcover. This one-stop handbook gives managers who have been charged with creating metric scorecards techniques that will make them truly effective.Written for managers who want/need to create and use scorecards, Metrics 2.0: Creating Scorecards for High-Performance Work Teams and Organizations provides a unique perspective on this vital management tool. Focusing on performance improvement, it describes the intellectual foundation behind scorecards and demonstrates how metrics can be used to enhance feedback, motivation, and employee engagement.The book offers a background primer on statistics and research methods, outlining the basics of metrics such as attributes, scope of measures, and levels of analysis to help managers understand what should go into the scorecard and why. Key techniques for using scorecards are showcased and step-by-step guidance on creating metric scorecards for teams, departments, and entire organizations is provided, including specialized situations such as customer service measurement or monitoring off-site performance. Finally, managers are taught how to analyze results intelligently and translate metrics into effective operational practices. Extensive running examples address both service and manufacturing metrics and each chapter ends with a set of learning objectives. This one-stop handbook gives managers who have been charged with creating metric scorecards techniques that will make them truly effective. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Codice articolo 9780313384561
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Metrics 2.0 : Creating Scorecards for High-Performance Teams and Organizations
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Condizione: As New. Unread book in perfect condition. Codice articolo 9218026
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