Questo libro ha tre obiettivi in mente per manager e professionisti aziendali: 1) familiarizzare i manager con i principi e i metodi di base associati alla gestione della qualità totale; 2) mostrare ai manager come questi principi e metodi sono stati messi in atto in una varietà di organizzazioni; e, 3) illustrare la relazione tra i principi TQM e le teorie e i modelli studiati nella pratica gestionale.
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Book by Evans James R Dean James W
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Da: AwesomeBooks, Wallingford, Regno Unito
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