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Self-checkout, self-customization, and other co-production efforts are on the rise. But it's a boon to business only if customers do their share. This book proves that by setting appropriate expectations, providing the necessary tools and environment, delivering appropriate rewards, and developing specific knowledge and skill, companies can condition customers to activate their expertise to achieve greater value. As customers become more proficient, they realize the full value of the product offering, while the company benefits from cost reduction, greater employee satisfaction, and deeper customer loyalty. This resourceful book helps readers evaluate the need for customer performance solutions, develop value-added services, devise reward systems, and implement customer performance initiatives. Helping readers interpret customer performance issues, it also enables them to recognize situations where high-tech or human innovation can bolster customer involvement.
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Book by Honebein Peter C Cammarano Roy F
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Creating Do-It-Yourself Customers: How Great Customer Experiences Build Great Companies
Editore:
South-Western Educational Pub, 2005
ISBN 10: 0324311540
ISBN 13: 9780324311549
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Da: SecondSale, Montgomery, IL, U.S.A.
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Condizione: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Codice articolo 00067748555
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Creating Do-It-Yourself Customers: How Great Customer Experiences Build Great Companies
Editore:
South-Western Educational Pub, 2005
ISBN 10: 0324311540
ISBN 13: 9780324311549
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Da: Wonder Book, Frederick, MD, U.S.A.
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Condizione: Very Good. Very Good condition. Very Good dust jacket. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp. Bundled media such as CDs, DVDs, floppy disks or access codes may not be included. Codice articolo S21D-01350
Quantità: 1 disponibili
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Creating Do-It-Yourself Customers: How Great Customer Experiences Build Great Companies
Editore:
South-Western Educational Pub, 2005
ISBN 10: 0324311540
ISBN 13: 9780324311549
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Da: ThriftBooks-Dallas, Dallas, TX, U.S.A.
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Hardcover. Condizione: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 0.35. Codice articolo G0324311540I4N00
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Creating Do-It-Yourself Customers : How Great Customer Experiences Build Great Companies
Editore:
Cengage South-Western, 2005
ISBN 10: 0324311540
ISBN 13: 9780324311549
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Da: Better World Books, Mishawaka, IN, U.S.A.
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Condizione: Very Good. Used book that is in excellent condition. May show signs of wear or have minor defects. Codice articolo 2880418-75
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Foto dell'editore
Creating Do-It-Yourself Customers: How Great Customer Experiences Build Great Companies
Editore:
South-Western Educational Pub, 2005
ISBN 10: 0324311540
ISBN 13: 9780324311549
Antico o usato
Rilegato
Copia autografata
Da: Wonder Book, Frederick, MD, U.S.A.
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Condizione: Good. Signed Copy . Good dust jacket. Signed by both authors on title page. Slightly dampstained. Codice articolo SB20F-01968
Quantità: 1 disponibili