Customer Service: Empowerment and Entrapment - Brossura

Brossura

ISBN 10: 0333946073 ISBN 13: 9780333946077

Casa editrice: Red Globe Pr, 2001

Riassunto

<p>Customer service is at the centre of many recent changes in work and organisations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally.<br><br>A provocative and insightful work aimed at students of organisations and management as well as thoughtful practitioners.</p>

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Informazioni sugli autori

<p>ANDREW STURDY is Reader in Organisation Studies, School of Management, Imperial College, University of London.<br><br>IRENA GRUGULIS is Reader in Employment Studies, School of Management, University of Salford.<br><br>HUGH WILLMOTT is Diageo Professor of Management Studies, The Judge Institute of Management, University of Cambridge.<br>ANDREW STURDY is Reader in Organisation Studies, School of Management, Imperial College, University of London.<br><br>IRENA GRUGULIS is Reader in Employment Studies, School of Management, University of Salford.<br><br>HUGH WILLMOTT is Diageo Professor of Management Studies, The Judge Institute of Management, University of Cambridge.</p>

ANDREW STURDY is Reader in Organisation Studies, School of Management, Imperial College, University of London.

IRENA GRUGULIS is Reader in Employment Studies, School of Management, University of Salford.

HUGH WILLMOTT is Diageo Professor of Management Studies, The Judge Institute of Management, University of Cambridge.

Dettagli dell'edizione

• Editore: Red Globe Pr
• Data di pubblicazione: 2001
• Lingua: Inglese
• ISBN 10: 0333946073
• ISBN 13: 9780333946077
• Rilegatura: Copertina flessibile
• Numero di pagine: 215
• Redattore: Sturdy Andrew, Gruelis Irena, Willmott Hugh
• Contatto del produttore: non disponibile
• Persona responsabile: gpsr@libri.de; gpsr@libri.de; ; Europaallee 1; Bad Hersfeld; 36244; Germania