Sinossi
This text is an introduction to complexity theory and its application to public services management. In a clear and comprehensible manner it:
- Argues that the complexity of the public policy process limits the usefulness of the ‘new public management’ approach
- Challenges management techniques used in key areas of the public sector, such as performance management, staff development leadership, strategic management and the use of IT
- Proposes alternative approaches that are based on a correct understanding of the disorder in the policy process
For public service managers and professional in all areas, MBA and postgraduate students in public service management and public policy, undergraduate students in applied social science, policy and politics.
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Contenuti
Acknowledgements
Introduction
Management, professions and the public service context
What is complexity?
People in public organizations
Complexity and the performance of public services
Strategy and planning in an unstable world
The use and value of Information Technology
Conclusion: close encounters with complexity
Index
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