Articoli correlati a The Service Consultant: Principles of Service Management...

The Service Consultant: Principles of Service Management and Ownership - Brossura

Garner, Ronald; Garner, C.

 
9780357671269: The Service Consultant: Principles of Service Management and Ownership
Brossura
ISBN 10: 0357671260 ISBN 13: 9780357671269
Casa editrice: Delmar Cengage Learning, 2020

Sinossi

Designed to prepare readers for a successful career as an automotive service consultant, THE SERVICE CONSULTANT: PRINCIPLES OF SERVICE MANAGEMENT AND OWNERSHIP, Second Edition teaches readers how to maximize profits and improve customer satisfaction in an automotive business. With coverage of task-oriented procedures for day-to-day operations as well as communications, relations, supervision, and customer delivery, this practical book provides readers with an in-depth examination of the multi-faceted responsibilities of an automotive service consultant. In addition, the second edition contains updated examples, activities, technology, case studies, and visual aids so that readers are exposed to the most up-to-date information in the field.

Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.

Informazioni sugli autori

Dr. C. William Garner, Ph.D is an Associate Professor of Education Administration at Rutgers University.

Ron Garner, Ph.D. is an Associate Professor of Automotive Technology in the Division of Transportation Technology at the Pennsylvania College of Technology an affiliate of The Pennsylvania State University.

Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.

Editore
Delmar Cengage Learning
Data di pubblicazione
2020
Lingua
Inglese
ISBN 10 
0357671260
ISBN 13 
9780357671269
Rilegatura
Copertina flessibile
Numero edizione
2
Numero di pagine
416
Contatto del produttore
non disponibile
Persona responsabile
non disponibile