Why Service Matters - Rilegato

Pupo, Raul

 
9780359741755: Why Service Matters
Rilegato
ISBN 10: 0359741754 ISBN 13: 9780359741755
Casa editrice: Lulu.com, 2019

Sinossi

Why Service Matters is a collection of over fifty essays that Raul Pupo asserts will change the way you think about service. What consumers in business, education, and government receive by way of service has gotten progressively worse over time. What is most distressing, however, is that there does not appear to be any cause for optimism that the shoddy service being dished out to consumers will improve any time soon. That is, not unless and until leaders come to grips with the fact that service to the customer is grounded in four critical success factors or foundational propositions: a leadership that unequivocally believes they are in business, first and foremost, to serve the customer; a strategic planning regimen centered on the customer; an ethic of service to guide the organization to always err on behalf of the customer; and a competent, motivated, supported, and empowered front-line organization.

Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.

Editore
Lulu.com
Data di pubblicazione
2019
Lingua
Inglese
ISBN 10 
0359741754
ISBN 13 
9780359741755
Rilegatura
Copertina rigida
Numero di pagine
346
Contatto del produttore
non disponibile
Persona responsabile
HACHETTE LIVRE SA
https://www.hachette.fr/

1 AVENUE GUTENBERG
MAUREPAS CEDEX
78319
Francia

Altre edizioni note dello stesso titolo

9781795734783: Why Service Matters: A Collection of Essays That Will Change How You Think About Service

Edizione in evidenza

ISBN 10:  1795734787 ISBN 13:  9781795734783
Casa editrice: Independently published, 2019
Brossura