Information systems for very large applications present problems of scale which generate the need for particular software design techniques. The system used by BT for its customer services is usable as a paradigm for any user operating with a large and complex client base. This book will cover some of the more important systems currently deployed by BT to manage its multi-million customer network, the architecture that guides these systems, the evolving technology from which they are built and the future directions in their evolution. Computing Systems for Global Telecommunications is essential reading for software engineers working on all types of large Operational Support Systems; systems designers working for telecommunications providers; advanced undergraduate and postgraduate students and researchers studying software engineering.
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Introduction and overview. The operational support systems Architecture framework. Applying the operational support systems architecture. Customer service system past, present and future. Operations and maintenance centre - delivering network services. Work manager. Smart - world class customer service! A service system for BT's major customers. Management of special services - Designing for a changing world. Multi-Service billing system: A platform for the future. Customer handling intermediate server - an Architecture Led project. BT middleware - software as infrastructure. Systems management of OSS applications. Operational support systems - The global dimension. Operational support systems for the future. Managing change within BT's operational support systems. Glossary.
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Hardcover. Condizione: new. Hardcover. Information systems for very large applications present problems of scale which generate the need for particular software design techniques. The system used by BT for its customer services is usable as a paradigm for any user operating with a large and complex client base. This book will cover systems deployed by BT to manage its multi-million customer network, the architecture that guides these systems, the evolving technology from which they are built and the future directions in their evolution. This book should of interest to: software engineers working on all types of large operational support systems; systems designers working for telecommunications providers; and advanced undergraduate and postgraduate students and researchers studying software engineering. Essential reading for software engineers working on all types of large Operational Support Systems; systems designers working for telecommunications providers; advanced undergraduate and postgraduate students and researchers studying software engineering. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Codice articolo 9780412825408
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Buch. Condizione: Neu. Neuware -Information systems for very large applications present problems of scale which generate the need for particular software design techniques. The system used by BT for its customer services is usable as a paradigm for any user operating with a large and complex client base. This book will cover some of the more important systems currently deployed by BT to manage its multi-million customer network, the architecture that guides these systems, the evolving technology from which they are built and the future directions in their evolution. Computing Systems for Global Telecommunications is essential reading for software engineers working on all types of large Operational Support Systems; systems designers working for telecommunications providers; advanced undergraduate and postgraduate students and researchers studying software engineering.Springer Verlag GmbH, Tiergartenstr. 17, 69121 Heidelberg 372 pp. Englisch. Codice articolo 9780412825408
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