Values-based Service for Sustainable Business: Lessons from IKEA (Routledge Studies in Management, Organizations and Society) - Brossura

Edvardsson, Bo; Enquist, Bo

Brossura

ISBN 10: 0415620392 ISBN 13: 9780415620390

Casa editrice: Routledge, 2011

Riassunto

The role of values in developing and managing service companies has been under researched in the existing literature - until now. This book analyzes a large organization (IKEA) as a basis for values based service for sustainable business. The authors provide an overview of the history of IKEA and the social and environmental perspectives that have acted as driving forces for creating economic value. They go on to develop values-based service thinking within the areas of service experience, service brand, and service leadership. The book concludes by comparing IKEA to other values-based service companies (such as Starbucks, H&M, and Body Shop); from these reflections, the book presents the key principles for a sustainable, values-based service business.

Su questo libro

Informazioni sull'autore

Bo Edvardsson is professor and Director of CTF-Service Research Center at Karlstad University, Sweden.

Bo Enquist is associate professor at CTF-Service Research Center at Karlstad University, Sweden.

Dettagli dell'edizione

• Editore: Routledge
• Data di pubblicazione: 2011
• Lingua: Inglese
• ISBN 10: 0415620392
• ISBN 13: 9780415620390
• Rilegatura: Copertina flessibile
• Numero edizione: 1
• Numero di pagine: 144
• Contatto del produttore: Taylor and Francis, GPSR Taylor and Francis; gpsr@taylorandfrancis.com; ; Taylor & Francis Verlag GmbH, Kaufingerstraße 24; München; 80331; Germania