Microsoft Dynamics CRM 4 For Dummies

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9780470343258: Microsoft Dynamics CRM 4 For Dummies

Customer relationship management, or CRM, is certainly a hot topic in business today. If you have a small or medium-sized business, chances are you're already aware of all it can do for you. But with so many options and so much to think about, how do you get a CRM system in place with a minimum of hassle? Well, Microsoft Dynamics CRM 4 For Dummies is a great place to start! Written by veteran CRM experts Joel Scott and David Lee, this friendly guide will have you understanding and using Microsoft's CRM solution in a jiffy. Whether you're considering a CRM system for the first time or you've decided to switch from another system to Microsoft Dynamics CRM, this book will make it easy to: Maintain and manage all your customer information Personalize Microsoft CRM to work for your business Set up CRM to support sales, marketing, and customer service Use the Outlook client Manage territories and business units Create and manage activities Generate quotes and invoices Implement and manage a marketing campaign Work with contracts, and much more Microsoft Dynamics CRM 4 For Dummies is packed with information on the latest version, It will help you get a unified view of your customer information and interactions through integrated sales, marketing, and customer service features. And that, as every business owner knows, is important to improving your bottom line!

Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.

L'autore:

Joel Scott is president of Computer Control Corporation and a well-known speaker on CRM and related technologies.
 
David Lee is president of Vertical Marketing Inc., a software consulting firm.
 
Scott Weiss is president and CEO of Core Solutions, Inc., a CRM consulting firm.

Dalla quarta di copertina:

Personalize Microsoft CRM to work for your business
 
Find out how to support your sales, marketing, and customer service initiatives
 
Microsoft Dynamics CRM means business! Here's what you need to get going now with this customer relationship management solution. Discover how to set up CRM 4, navigate and customize the system, use it to work with your accounts and contacts, collect leads, forecast sales, run reports, and much more.
 
Discover how to:
* Navigate the Microsoft CRM system
* Create and manage activities
* Generate quotes and invoices
* Implement and manage a marketing campaign
* Work with contracts

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Scott, Joel
Editore: Wiley 2008-07-08 (2008)
ISBN 10: 0470343257 ISBN 13: 9780470343258
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Joel Scott, David Lee, Scott Weiss
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Descrizione libro John Wiley and Sons Ltd, United Kingdom, 2008. Paperback. Condizione libro: New. 231 x 185 mm. Language: English . Brand New Book. Customer relationship management, or CRM, is certainly a hot topic in business today. If you have a small or medium-sized business, chances are you re already aware of all it can do for you. But with so many options and so much to think about, how do you get a CRM system in place with a minimum of hassle? Well, Microsoft Dynamics CRM 4 For Dummies is a great place to start! Written by veteran CRM experts Joel Scott and David Lee, this friendly guide will have you understanding and using Microsoft s CRM solution in a jiffy. Whether you re considering a CRM system for the first time or you ve decided to switch from another system to Microsoft Dynamics CRM, this book will make it easy to: Maintain and manage all your customer information Personalize Microsoft CRM to work for your business Set up CRM to support sales, marketing, and customer service Use the Outlook client Manage territories and business units Create and manage activities Generate quotes and invoices Implement and manage a marketing campaign Work with contracts, and much more Microsoft Dynamics CRM 4 For Dummies is packed with information on the latest version, It will help you get a unified view of your customer information and interactions through integrated sales, marketing, and customer service features. And that, as every business owner knows, is important to improving your bottom line!. Codice libro della libreria AAH9780470343258

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Joel Scott, David Lee, Scott Weiss
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Descrizione libro John Wiley and Sons Ltd, United Kingdom, 2008. Paperback. Condizione libro: New. 1. Auflage. 231 x 185 mm. Language: English . Brand New Book. Customer relationship management, or CRM, is certainly a hot topic in business today. If you have a small or medium-sized business, chances are you re already aware of all it can do for you. But with so many options and so much to think about, how do you get a CRM system in place with a minimum of hassle? Well, Microsoft Dynamics CRM 4 For Dummies is a great place to start! Written by veteran CRM experts Joel Scott and David Lee, this friendly guide will have you understanding and using Microsoft s CRM solution in a jiffy. Whether you re considering a CRM system for the first time or you ve decided to switch from another system to Microsoft Dynamics CRM, this book will make it easy to: Maintain and manage all your customer information Personalize Microsoft CRM to work for your business Set up CRM to support sales, marketing, and customer service Use the Outlook client Manage territories and business units Create and manage activities Generate quotes and invoices Implement and manage a marketing campaign Work with contracts, and much more Microsoft Dynamics CRM 4 For Dummies is packed with information on the latest version, It will help you get a unified view of your customer information and interactions through integrated sales, marketing, and customer service features. And that, as every business owner knows, is important to improving your bottom line!. Codice libro della libreria AAH9780470343258

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Descrizione libro For Dummies, 2008. Paperback. Condizione libro: New. book. Codice libro della libreria 0470343257

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Descrizione libro 2008. PAP. Condizione libro: New. New Book.Shipped from US within 10 to 14 business days. Established seller since 2000. Codice libro della libreria IB-9780470343258

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Descrizione libro John Wiley and Sons Ltd, 2008. Condizione libro: New. 2008. 1st Edition. Paperback. Customer relationship management, or CRM, is certainly a hot topic in business today. If you have a small or medium-sized business, chances are you're already aware of all it can do for you. Num Pages: 432 pages, Illustrations. BIC Classification: KJSU; UFL. Category: (P) Professional & Vocational. Dimension: 232 x 189 x 25. Weight in Grams: 664. . . . . . . Codice libro della libreria V9780470343258

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