Microsoft Dynamics CRM 4 For Dummies

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9780470343258: Microsoft Dynamics CRM 4 For Dummies

Customer relationship management, or CRM, is certainly a hot topic in business today. If you have a small or medium-sized business, chances are you're already aware of all it can do for you. But with so many options and so much to think about, how do you get a CRM system in place with a minimum of hassle? Well, Microsoft Dynamics CRM 4 For Dummies is a great place to start! Written by veteran CRM experts Joel Scott and David Lee, this friendly guide will have you understanding and using Microsoft's CRM solution in a jiffy. Whether you're considering a CRM system for the first time or you've decided to switch from another system to Microsoft Dynamics CRM, this book will make it easy to: Maintain and manage all your customer information Personalize Microsoft CRM to work for your business Set up CRM to support sales, marketing, and customer service Use the Outlook client Manage territories and business units Create and manage activities Generate quotes and invoices Implement and manage a marketing campaign Work with contracts, and much more Microsoft Dynamics CRM 4 For Dummies is packed with information on the latest version, It will help you get a unified view of your customer information and interactions through integrated sales, marketing, and customer service features. And that, as every business owner knows, is important to improving your bottom line!

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Scott, Joel; Lee, David; Weiss, Scott
Editore: For Dummies
ISBN 10: 0470343257 ISBN 13: 9780470343258
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Descrizione libro For Dummies. PAPERBACK. Condizione libro: New. 0470343257 Great book !! Established seller with great ratings! A+ Customer Service! Orders ship from the USA!. Codice libro della libreria Z0470343257ZN

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Scott, Joel; Lee, David; Weiss, Scott
Editore: John Wiley and Sons Ltd, United Kingdom (2008)
ISBN 10: 0470343257 ISBN 13: 9780470343258
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Descrizione libro John Wiley and Sons Ltd, United Kingdom, 2008. Paperback. Condizione libro: New. 231 x 185 mm. Language: English . Brand New Book. Customer relationship management, or CRM, is certainly a hot topic in business today. If you have a small or medium-sized business, chances are you re already aware of all it can do for you. But with so many options and so much to think about, how do you get a CRM system in place with a minimum of hassle? Well, Microsoft Dynamics CRM 4 For Dummies is a great place to start! Written by veteran CRM experts Joel Scott and David Lee, this friendly guide will have you understanding and using Microsoft s CRM solution in a jiffy. Whether you re considering a CRM system for the first time or you ve decided to switch from another system to Microsoft Dynamics CRM, this book will make it easy to: Maintain and manage all your customer information Personalize Microsoft CRM to work for your business Set up CRM to support sales, marketing, and customer service Use the Outlook client Manage territories and business units Create and manage activities Generate quotes and invoices Implement and manage a marketing campaign Work with contracts, and much more Microsoft Dynamics CRM 4 For Dummies is packed with information on the latest version, It will help you get a unified view of your customer information and interactions through integrated sales, marketing, and customer service features. And that, as every business owner knows, is important to improving your bottom line!. Codice libro della libreria AAH9780470343258

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Scott, Joel; Lee, David; Weiss, Scott
ISBN 10: 0470343257 ISBN 13: 9780470343258
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Descrizione libro For Dummies, 2008. Condizione libro: New. Brand New, Unread Copy in Perfect Condition. A+ Customer Service! Summary: Introduction.Part I: Microsoft CRM Basics.Chapter 1: Taking a First Look at Microsoft CRM 4.Chapter 2: Using the Outlook Client - Or Not.Chapter 3: Navigating the Microsoft CRM System.Part II: Setting Things Up.Chapter 4: Personalizing Your System.Chapter 5: Managing Territories.Chapter 6: Managing Business Units and Teams.Chapter 7: Using the Product Catalog.Chapter 8: Understanding Security and Access Rights.Chapter 9: Implementing Business Rules and Workflow.Chapter 10: Creating and Running Reports.Part III: Managing Sales.Chapter 11: Setting Sales Quotas and Dealing with Forecasts.Chapter 12: Handling Leads and Opportunities.Chapter 13: Working with Accounts and Contacts.Chapter 14: Creating and Managing Activities.Chapter 15: Using Notes and Attachments.Chapter 16: Generating Quotes, Orders, and Invoices.Chapter 17: Setting Up Sales Literature and Dealing with Competitors.Chapter 18: Implementing Sales Processes.Part IV: Making the Most of Marketing.Chapter 19: Targeting Accounts and Contacts.Chapter 20: Managing Campaigns.Chapter 21: Integrating Your Web Site.Part V: Taking Care of Your Customers.Chapter 22: Working with Cases.Chapter 23: Managing Your Subjects.Chapter 24: Creating and Using the Knowledge Base.Chapter 25: Managing Queues.Chapter 26: Working with Contracts.Part VI: The Part of Tens.Chapter 27: The Top 10 (or So) Add-on Products for Microsoft CRM 4.Chapter 28: Ten Ways to Get Help.Appendix A: Converting to Microsoft CRM.Appendix B: Managing Your Data.Index. Codice libro della libreria ABE_book_new_0470343257

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Scott, Joel; Lee, David; Weiss, Scott
Editore: John Wiley and Sons Ltd, United Kingdom (2008)
ISBN 10: 0470343257 ISBN 13: 9780470343258
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Descrizione libro John Wiley and Sons Ltd, United Kingdom, 2008. Paperback. Condizione libro: New. 1. Auflage. 231 x 185 mm. Language: English . Brand New Book. Customer relationship management, or CRM, is certainly a hot topic in business today. If you have a small or medium-sized business, chances are you re already aware of all it can do for you. But with so many options and so much to think about, how do you get a CRM system in place with a minimum of hassle? Well, Microsoft Dynamics CRM 4 For Dummies is a great place to start! Written by veteran CRM experts Joel Scott and David Lee, this friendly guide will have you understanding and using Microsoft s CRM solution in a jiffy. Whether you re considering a CRM system for the first time or you ve decided to switch from another system to Microsoft Dynamics CRM, this book will make it easy to: Maintain and manage all your customer information Personalize Microsoft CRM to work for your business Set up CRM to support sales, marketing, and customer service Use the Outlook client Manage territories and business units Create and manage activities Generate quotes and invoices Implement and manage a marketing campaign Work with contracts, and much more Microsoft Dynamics CRM 4 For Dummies is packed with information on the latest version, It will help you get a unified view of your customer information and interactions through integrated sales, marketing, and customer service features. And that, as every business owner knows, is important to improving your bottom line!. Codice libro della libreria AAH9780470343258

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Descrizione libro For Dummies. PAPERBACK. Condizione libro: New. 0470343257 Brand New Book. Ships from the United States. 30 Day Satisfaction Guarantee!. Codice libro della libreria 4314167

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Scott, Joel; Lee, David; Weiss, Scott
Editore: John Wiley and Sons Ltd (2008)
ISBN 10: 0470343257 ISBN 13: 9780470343258
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Descrizione libro John Wiley and Sons Ltd, 2008. Condizione libro: New. 2008. 1st Edition. Paperback. Customer relationship management, or CRM, is certainly a hot topic in business today. If you have a small or medium-sized business, chances are you're already aware of all it can do for you. Num Pages: 432 pages, Illustrations. BIC Classification: KJSU; UFL. Category: (P) Professional & Vocational. Dimension: 232 x 189 x 25. Weight in Grams: 664. . . . . . . Codice libro della libreria V9780470343258

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Descrizione libro For Dummies. PAPERBACK. Condizione libro: New. 0470343257 *BRAND NEW* Ships Same Day or Next!. Codice libro della libreria NATARAJB1FI595002

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Scott, Joel; Lee, David; Weiss, Scott
ISBN 10: 0470343257 ISBN 13: 9780470343258
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Descrizione libro 2008. Paperback. Condizione libro: New. 1st. 188mm x 24mm x 234mm. Paperback. Customer relationship management, or CRM, is certainly a hot topic in business today. If you have a small or medium-sized business, chances are you're already aware of all it can do for yo.Shipping may be from multiple locations in the US or from the UK, depending on stock availability. 408 pages. 0.649. Codice libro della libreria 9780470343258

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