Chocolates on the Pillow Aren't Enough: Reinventing the Customer Experience

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9780470404638: Chocolates on the Pillow Aren't Enough: Reinventing the Customer Experience

Praise for Chocolates on the Pillow Aren't Enough "Jonathan recognizes that in today's Internet-fed, savvy-consumer world, it is the people-to-people connections, regardless of price point, that differentiate a customer's experience. Gimmicks come and go, but without sincere and caring people delivering the overall experience, from start to finish, well, it's true--chocolates on the pillow are not enough. A great read!" -David Neeleman, founder and CEO, JetBlue Airways Corporation "If you don't work for your customer, you're not doing your job. Who better to turn to for lessons in great customer experiences than Jonathan Tisch? He has long been one of the most respected leaders in travel and hospitality, and when it comes to treating all customers like guests, to put it simply, he gets it. And then some." -Millard S. Drexler, Chairman and CEO, J. Crew Group "What brings customers back to my restaurants? Why do viewers watch my TV show? It's more than Bam! It's delivering a kicked-up customer experience. Tisch is the guy who knows how to do this best. His book gives the inside scoop on how to excite your customers and bring 'em back for more." -Emeril Lagasse "Attention to detail, passion, and dedication are a few of the things that made me successful as an athlete. Jonathan knows that by doing the same in business, you maximize the customer's experience and outscore the competition." -Tiki Barber

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Tisch, Jonathan M.
Editore: John Wiley and Sons Ltd, United Kingdom (2009)
ISBN 10: 0470404639 ISBN 13: 9780470404638
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Descrizione libro John Wiley and Sons Ltd, United Kingdom, 2009. Paperback. Condizione libro: New. 1. Auflage. 218 x 142 mm. Language: English . Brand New Book. Praise for Chocolates on the Pillow Aren t Enough Jonathan recognizes that in today s Internet-fed, savvy-consumer world, it is the people-to-people connections, regardless of price point, that differentiate a customer s experience. Gimmicks come and go, but without sincere and caring people delivering the overall experience, from start to finish, well, it s true--chocolates on the pillow are not enough. A great read! -David Neeleman, founder and CEO, JetBlue Airways Corporation If you don t work for your customer, you re not doing your job. Who better to turn to for lessons in great customer experiences than Jonathan Tisch? He has long been one of the most respected leaders in travel and hospitality, and when it comes to treating all customers like guests, to put it simply, he gets it. And then some. -Millard S. Drexler, Chairman and CEO, J. Crew Group What brings customers back to my restaurants? Why do viewers watch my TV show? It s more than Bam! It s delivering a kicked-up customer experience. Tisch is the guy who knows how to do this best. His book gives the inside scoop on how to excite your customers and bring em back for more. -Emeril Lagasse Attention to detail, passion, and dedication are a few of the things that made me successful as an athlete. Jonathan knows that by doing the same in business, you maximize the customer s experience and outscore the competition. -Tiki Barber. Codice libro della libreria AAH9780470404638

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Tisch, Jonathan M.
Editore: John Wiley and Sons (2009)
ISBN 10: 0470404639 ISBN 13: 9780470404638
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Descrizione libro John Wiley and Sons, 2009. PAP. Condizione libro: New. New Book. Shipped from US within 10 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Codice libro della libreria IQ-9780470404638

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Tisch, Jonathan M.
Editore: John Wiley and Sons Ltd, United Kingdom (2009)
ISBN 10: 0470404639 ISBN 13: 9780470404638
Nuovi Paperback Prima edizione Quantità: 1
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Descrizione libro John Wiley and Sons Ltd, United Kingdom, 2009. Paperback. Condizione libro: New. 1. Auflage. 218 x 142 mm. Language: English . Brand New Book. Praise for Chocolates on the Pillow Aren t Enough Jonathan recognizes that in today s Internet-fed, savvy-consumer world, it is the people-to-people connections, regardless of price point, that differentiate a customer s experience. Gimmicks come and go, but without sincere and caring people delivering the overall experience, from start to finish, well, it s true--chocolates on the pillow are not enough. A great read! -David Neeleman, founder and CEO, JetBlue Airways Corporation If you don t work for your customer, you re not doing your job. Who better to turn to for lessons in great customer experiences than Jonathan Tisch? He has long been one of the most respected leaders in travel and hospitality, and when it comes to treating all customers like guests, to put it simply, he gets it. And then some. -Millard S. Drexler, Chairman and CEO, J. Crew Group What brings customers back to my restaurants? Why do viewers watch my TV show? It s more than Bam! It s delivering a kicked-up customer experience. Tisch is the guy who knows how to do this best. His book gives the inside scoop on how to excite your customers and bring em back for more. -Emeril Lagasse Attention to detail, passion, and dedication are a few of the things that made me successful as an athlete. Jonathan knows that by doing the same in business, you maximize the customer s experience and outscore the competition. -Tiki Barber. Codice libro della libreria AAH9780470404638

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Descrizione libro Paperback. Condizione libro: New. This item is printed on demand. Item doesn't include CD/DVD. Codice libro della libreria 968566

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Descrizione libro Condizione libro: New. Brand new book, sourced directly from publisher. Dispatch time is 24-48 hours from our warehouse. Book will be sent in robust, secure packaging to ensure it reaches you securely. Codice libro della libreria NU-ING-00030664

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Tisch, Jonathan M.
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ISBN 10: 0470404639 ISBN 13: 9780470404638
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Descrizione libro Wiley, 2009. Condizione libro: New. Brand New, Unread Copy in Perfect Condition. A+ Customer Service! Summary: Today, leaders of all stripes--whether theyre in business, government, or non-profit--must find a way to improve the performance of their respective organizations. One fact usually overlooked by leaders who go through this process is that a customers experience can, and often does, influence their decision. Codice libro della libreria ABE_book_new_0470404639

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Tisch, Jonathan M.
ISBN 10: 0470404639 ISBN 13: 9780470404638
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Descrizione libro 2009. Paperback. Condizione libro: New. 1st. 161mm x 20mm x 221mm. Paperback. Praise for Chocolates on the Pillow Aren't Enough Jonathan recognizes that in today's Internet-fed, savvy-consumer world, it is the people-to-people connections, regardless of price point,.Shipping may be from multiple locations in the US or from the UK, depending on stock availability. 256 pages. 0.313. Codice libro della libreria 9780470404638

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Tisch, Jonathan M.
Editore: John Wiley & Sons
ISBN 10: 0470404639 ISBN 13: 9780470404638
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Descrizione libro John Wiley & Sons. Paperback. Condizione libro: New. Paperback. 256 pages. Dimensions: 8.6in. x 5.6in. x 0.8in.Praise for Chocolates on the Pillow Arent EnoughJonathan recognizes that in todays Internet-fed, savvy-consumer world, it is the people-to-people connections, regardless of price point, that differentiate a customers experience. Gimmicks come and go, but without sincere and caring people delivering the overall experience, from start to finish, well, its true--chocolates on the pillow are not enough. A great read!David Neeleman, founder and CEO, JetBlue Airways CorporationIf you dont work for your customer, youre not doing your job. Who better to turn to for lessons in great customer experiences than Jonathan Tisch He has long been one of the most respected leaders in travel and hospitality, and when it comes to treating all customers like guests, to put it simply, he gets it. And then some. Millard S. Drexler, Chairman and CEO, J. Crew GroupWhat brings customers back to my restaurants Why do viewers watch my TV show Its more than Bam! Its delivering a kicked-up customer experience. Tisch is the guy who knows how to do this best. His book gives the inside scoop on how to excite your customers and bring em back for more. Emeril LagasseAttention to detail, passion, and dedication are a few of the things that made me successful as an athlete. Jonathan knows that by doing the same in business, you maximize the customers experience and outscore the competition. Tiki Barber This item ships from multiple locations. Your book may arrive from Roseburg,OR, La Vergne,TN. Paperback. Codice libro della libreria 9780470404638

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Tisch, Jonathan M.
Editore: John Wiley & Sons (2016)
ISBN 10: 0470404639 ISBN 13: 9780470404638
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Descrizione libro John Wiley & Sons, 2016. Paperback. Condizione libro: New. PRINT ON DEMAND Book; New; Publication Year 2016; Not Signed; Fast Shipping from the UK. No. book. Codice libro della libreria ria9780470404638_lsuk

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Tisch, Jonathan M.
Editore: Wiley (2009)
ISBN 10: 0470404639 ISBN 13: 9780470404638
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Descrizione libro Wiley, 2009. Paperback. Condizione libro: New. Codice libro della libreria INGM9780470404638

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