Developing Your Conflict Competence: A Hands-on Guide for Leaders, Managers, Facilitators, and Teams - Rilegato

Runde, Craig E.; Flanagan, Tim A.

Rilegato

ISBN 10: 047050546X ISBN 13: 9780470505465

Casa editrice: Jossey-Bass Inc Pub, 2010

Riassunto

"Developing Your Conflict Competence is a practical book that offers a hands on resource for leaders, managers, team members, and everyone within an organization who wants to sharpen their skills and learn to respond to conflict with confidence. This third book in the "conflict competent" series is filled with tips, checklists, exercises, and illustrative stories that offer insight into the nature of conflict and show how to handle conflict successfully." "Throughout the book, authors Craig Runde and TimFlanagan outline a concrete process for dealing with unavoidable workplace tensions and present a series of thought-provoking questions and self-diagnostics. Developing Your Conflict Competence is a comprehensive guide to managing disagreements, differences, and discord. It shows how an individual can practically help others deal with conflicts that are causing friction within an organization. Runde and Flanagan also give down-to-earth advice for dealing with discord within teams. They show how teams canestablish norms for handling conflict by creating the right climate for discussing issues and using effective communication techniques. On a more global level, the authors present specific approaches for changing organizational culture so conflict can beaddressed with effectiveness and immediacy."--BOOK JACKET.

Su questo libro

L'autore

Craig E. Runde is director of the Center for Conflict Dynamics at Eckerd College.

Tim A. Flanagan is director of Custom Programs at the Leadership Development Institute at Eckerd College.

Runde and Flanagan are the authors of Building Conflict Competent Teams and Becoming a Conflict Competent Leader (both from Jossey-Bass). Visit the authors' web site at www.conflictcompetent.com.

The Center for Creative Leadership (CCL®) is a top-ranked, global provider of executive education that develops better leaders through its exclusive focus on leadership education and research. Founded in 1970 as a nonprofit, educational institution, CCL helps clients worldwide cultivate creative leadership?the capacity to achieve more than imagined by thinking and acting beyond boundaries?through an array of programs, products, and other services.

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Praise for Developing Your Conflict Competence

"A must-have guidebook for the new age of global business. This book shows every leader how to turn feelings of fear into feelings of safety, suspicion into trust, and competitiveness into collaboration."?Jim Kouzes, coauthor of the best-selling book The Leadership Challenge and Dean's Executive Professor of Leadership, Leavey School of Business, Santa Clara University

"Craig Runde and Tim Flanagan use their vast experience to give us Developing Your Conflict Competence. Move beyond negative workplace conflict to positive and constructive outcomes with the simple tools and suggestions in this must-read field guide!"?Marshall Goldsmith, best-selling author of What Got You Here Won't Get You There, Succession: Are You Ready?, and the upcoming MOJO

"Runde and Flanagan have taken their Conflict Competence Model to the next level. Their basic tenets of conflict competence: cool down, slow down, and engage constructively are proven techniques for moving from conflict to collaboration. Whether you are a manager, team leader, trainer, or simply interested in self-improvement, this is a must-have book for enhancing your conflict competence."?Ed Nolan, managing director, Learning and Organizational Development, AAA Auto Club South

"The quintessential guide to leveraging conflict for positive outcomes. Full of practical tools and examples, it is a must-have on your bookshelf."?Erica Bader Sorrell, executive director, Management and Executive Education, Rollins College

"The hands-on tools outlined in Developing Your Conflict Competence were instrumental in developing the ability of our refueling outage leadership team to deal with thousands of competing activities, hundreds of temporary employees, and long work hours?a natural recipe for conflict. As we prepare for future refueling outages, we continue to spread the book's teachings to our permanent staff and supplemental workforce."?Chris Schwarz, site vice president, Palisades Nuclear Power Station Entergy

"I've read the authors' first two books, Becoming a Conflict Competent Leader and Building Conflict Competent Teams. Their latest book pulls it all together by providing models, examples, and thought-provoking insight. It will be required reading for my senior management team."?Deborah Jallad, president/chairman, Accredited Surety and Casualty Company, Inc.

Dettagli dell?edizione

• Editore: Jossey-Bass Inc Pub
• Data di pubblicazione: 2010
• ISBN 10: 047050546X
• ISBN 13: 9780470505465
• Rilegatura: Copertina rigida
• Lingua: Inglese
• Numero di pagine: 270