Now updated with new research and even more intuitive explanations, a demystifying explanation of how managers can inform themselves to make less risky, more profitable business decisions This insightful and eloquent book will show you how to measure those things in your own business that, until now, you may have considered "immeasurable," including customer satisfaction, organizational flexibility, technology risk, and technology ROI. * Adds even more intuitive explanations of powerful measurement methods and shows how they can be applied to areas such as risk management and customer satisfaction * Continues to boldly assert that any perception of "immeasurability" is based on certain popular misconceptions about measurement and measurement methods * Shows the common reasoning for calling something immeasurable, and sets out to correct those ideas * Offers practical methods for measuring a variety of "intangibles" * Adds recent research, especially in regards to methods that seem like measurement, but are in fact a kind of "placebo effect" for management -- and explains how to tell effective methods from management mythology Written by recognized expert Douglas Hubbard-creator of Applied Information Economics-How to Measure Anything, Second Edition illustrates how the author has used his approach across various industries and how any problem, no matter how difficult, ill defined, or uncertain can lend itself to measurement using proven methods.
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Descrizione libro Wiley, 2010. Hardcover. Condizione libro: New. SECOND EDITION, HARDCOVER, BRAND NEW, Perfect Shape, No Black Remainder Mark,Fast Shipping With Online Tracking, International Orders shipped Global Priority Air Mail, All orders handled with care and shipped promptly in secure packaging, we ship Mon-Sat and send shipment confirmation emails. Our customer service is friendly, we answer emails fast, accept returns and work hard to deliver 100% Customer Satisfaction!. Codice libro della libreria 9040155
Descrizione libro Wiley, 2010. Condizione libro: New. Brand New, Unread Copy in Perfect Condition. A+ Customer Service! Summary: " How to Measure Anything was already my favorite book (just ahead of Hubbard's second book, The Failure of Risk Management ) and one I actively promote to my students and colleagues. But the Second Edition, improving on the already exquisite first edition, is and achievement of its own. As a physicist and economist, I applied these techniques in several fields for several years. For the first time, somebody wrote together all these concerns on one canvas that is at the same time accessible to a broad audience and applicable by specialists. This book is a must for students and experts in the field of analysis (in general) and decision-making." -Dr. Johan Braet , University of Antwerp. Faculty of Applied Economics, Risk Management and Innovation "Now, performance measures can be defined for even the most difficult problems. Doug Hubbard's book is a marvelous tutorial on how to define sound metrics to justify and manage complex programs. It is a must read for anyone concerned about mitigating the risks involved with Capital Planning, Investment Decisions and Program Management." - Jim Flyzik , former Government CIO, White House Technology Advisor and CIO Magazine Hall of Fame Inductee Praise from How to Measure Anything, First Edition "I love this book. Douglas Hubbard helps us create a path to know the answer to almost any question, in business, in science or in life.Hubbard helps us by showing us that when we seek metrics to solve problems, we are really trying to know something 'better than we know it now,' to put something into context, to find insight to help us get our jobs done, to be more successful, to discover things, or to build things. How to Measure Anything provides just the tools most of us need to measure anything better, to gain that insight, to make progress, and to succeed." - Peter Tippett , Ph.D., M.D., Chief Technology Officer at CyberTrust and inventor of the first antivirus software "Interestingly written and full of case studies and rich examples, Hubbard's book is a valuable resource for those who routinely make decisions involving uncertainty. This book is readable and quite entertaining, and even those who consider themselves averse to statistics may find it highly approachable." - Strategic Finance "Hubbard has made a career of finding ways to measure things that other folks thought were immeasurable. Quality? The value of telecommuting? The risk of IT project failure? the benefits of greater IT security? Public image? He says it can be done-and without breaking the bank. If you'd like to fare better in the project-approval wars, take a look at this book." - ComputerWorld , August 2007 "I use this book as a primary reference for my measurement class at MIT. The students love it because it provides practical advice that can be applied to a variety of scenarios; from aerospace & defense, healthcare, politics, etc." - Ricardo Valerdi , PhD, Lecturer, MIT "This book is remarkable in its range of measurement applications and its clarity of style. A must-read for every professional who has ever exclaimed, 'Sure, that concept is important, but can we measure it?' - Dr. Jack Stenner , Cofounder and CEO of MetaMetrics, Inc. Codice libro della libreria ABE_book_new_0470539399
Descrizione libro Wiley, 2010. Hardcover. Condizione libro: New. book. Codice libro della libreria 0470539399
Descrizione libro Condizione libro: Brand New. Book Condition: Brand New. Codice libro della libreria 97804705393921.0
Descrizione libro Wiley, 2010. Hardcover. Condizione libro: New. Codice libro della libreria P110470539399