Now updated with new research and even more intuitive explanations, a demystifying explanation of how managers can inform themselves to make less risky, more profitable business decisions This insightful and eloquent book will show you how to measure those things in your own business that, until now, you may have considered "immeasurable," including customer satisfaction, organizational flexibility, technology risk, and technology ROI. * Adds even more intuitive explanations of powerful measurement methods and shows how they can be applied to areas such as risk management and customer satisfaction * Continues to boldly assert that any perception of "immeasurability" is based on certain popular misconceptions about measurement and measurement methods * Shows the common reasoning for calling something immeasurable, and sets out to correct those ideas * Offers practical methods for measuring a variety of "intangibles" * Adds recent research, especially in regards to methods that seem like measurement, but are in fact a kind of "placebo effect" for management -- and explains how to tell effective methods from management mythology Written by recognized expert Douglas Hubbard-creator of Applied Information Economics-How to Measure Anything, Second Edition illustrates how the author has used his approach across various industries and how any problem, no matter how difficult, ill defined, or uncertain can lend itself to measurement using proven methods.
Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.
Descrizione libro Hardcover. Condizione libro: BRAND NEW. BRAND NEW. Fast Shipping. Prompt Customer Service. Satisfaction guaranteed. Codice libro della libreria 0470539399BNA
Descrizione libro Wiley, 2010. Hardcover. Condizione libro: New. BRAND NEW BOOK & DUST JACKET!! SHIPS WITHIN 24 HOURS! Tracking Provided. DHL processing & USPS delivery for an average of 3-5 Day Standard & 2-3 Day Expedited! FREE INSURANCE! Fast & Personal Support! Careful Packaging. No Hassle, Full Refund Return Policy!. Codice libro della libreria mon0000655768
Descrizione libro Wiley. Hardcover. Condizione libro: New. 0470539399 New Condition. Codice libro della libreria NEW6.0241859
Descrizione libro Condizione libro: Brand New. Book Condition: Brand New. Codice libro della libreria 97804705393921.0
Descrizione libro Wiley, 2010. Hardcover. Condizione libro: New. book. Codice libro della libreria 0470539399
Descrizione libro Wiley, 2010. Hardcover. Condizione libro: New. Codice libro della libreria P110470539399
Descrizione libro Wiley. Hardcover. Condizione libro: New. 0470539399 Satisfaction Guaranteed. Please contact us with any inquiries. We ship daily. Codice libro della libreria Z0470539399ZN