Despite people's best efforts information systems are particularlyprone to failure. Some systems never materialize, others appearlate and/or over budget and those that are implemented often failto deliver the promised levels of performance. The consequences ofthese failures affect people throughout the organization concernedand beyond, sometimes to the point where they even threaten acompany's future survival. They also damage the companiesthat develop and supply such systems. Worse still, the sametypes of problems occur again and again; even the most exhaustivemethods are not able to ensure success.
This book aims to help all those people involved withinformation systems to break that repeating pattern offailure. Using real life examples it introduces asophisticated approach based around the notion of system to come togrips with the causes of actual and potential failure. Itpresents a model of a system capable of action without failure thatcan be used as a yardstick to judge existing and plannedinformation systems and suggest measures that need to be taken toachieve success.
Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.
Dr Joyce Fortune is a Senior Lecturer and Head of theTechnology Management Department at the Open University. Herteaching and research interests include systems failures, qualitymanagement and technology strategy. Her most recent papers havecovered a wide range of topics including risk in projectmanagement, human rights and ethical policing, emergence andsystems approaches to failure. This is her third book on systemsfailures.
Professor Geoff Peters is Professor of Systems Strategyat the Open University and Chairman of UKERNA Ltd, the company thatmanages JANET, the UK’s academic and research network. Hismain research interests are failure in complex human systems andchange in higher education systems. He has edited and authoredbooks on system failures, systems behaviour, corporate universitiesand the works of Sir Geoffrey Vickers.
Despite people’s best efforts information systems areparticularly prone to failure. Some systems never materialize,others appear late and/or over budget and those that areimplemented often fail to deliver the promised levels ofperformance. The consequences of these failures affect peoplethroughout the organization concerned and beyond, sometimes to thepoint where they even threaten a company's future survival. Theyalso damage the companies that develop and supply such systems.Worse still, the same types of problems occur again and again; eventhe most exhaustive methods are not able to ensure success.
This book aims to help all those people involved withinformation systems to break that repeating pattern of failure.Using real-life examples, it introduces a sophisticated approachbased around the notion of system to come to grips with the causesof actual and potential failure. It presents a model of a systemcapable of action without failure that can be used as a yardstickto judge existing and planned information systems and to suggestmeasures that need to be taken to achieve success.
The examples used cover the public and the private sector andrange in size from a nationwide system run by central government toan organization employing around 220 people.
Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.
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