Sinossi
A "user-friendly" guide to the principles and practices of office management emphasizing the development and application of systems that enhance managerial, secretarial and administrative functions. This second edition has been thoroughly revised to reflect today's automated office environment and its impact on the role of management. It covers the history and evolution of the traditional office as well as future trends; all aspects of information processing, telecommunications and administrative functions and record keeping; steps to achieving an effective integrated automated office, including how to select the right system and software. The book also explores the role of management in implementing change, including personnel selection, evaluation and compensation, and human relations techniques. Also included is a new chapter on ergonomics, along with case studies at the end of each chapter.
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Book by Wagoner Kathleen P Ruprecht Mary M
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