Quality Improvement - Brossura

W. Burrill, Claude

Brossura

ISBN 10: 0471092207 ISBN 13: 9780471092209

Casa editrice: John Wiley & Sons, 1998

Riassunto

With a lack of appropriate textbooks available for the new quality management courses now proliferating at business schools, this book fills a crucial need in this growing and changing market. The authors bring a unique blend of experience to the text, including academia, consulting in manufacturing and service industries, and a strong information technology background. The text achieves a balance of both managerial and statistical coverage, with an emphasis on processes and hands-on discussion of quality tools. Case studies and extensive examples complement the text.

The text is written for a "management-oriented" course that emphasizes the managerial aspects of quality; basic statistical tools for achieving quality are also covered. The other book by Ledolter and Burrill (Statistical Quality Control: Strategies and Tools for Continual Improvement, Wiley, 1999) can be used for an in-depth discussion of statistical tools.

Su questo libro

Informazioni sull?autore

Claude Burrill and Johannes Ledolter are the authors of Achieving Quality Through Continual Improvement, published by Wiley.

Dalla quarta di copertina

Take a look at the cover of this book, particularly the two images you see there. One image is of electronic components, which makes sense-quality management has been an important tool in the electronics industry for some time now. The other image however is a little more surprising. What does a short-order cook have to do with quality? The answer is simple-quality is needed everywhere, from high-tech manufacturing to pancakes. In fact, quality management is vital to the production of just about any goods, services, or information products you can imagine. This book is all about quality-how to achieve it, how to measure it, how to maintain it. In it, you'll explore all aspects of quality, from quality of goods and services to the processes that are necessary to achieve quality. Plus, this book will show you quality management in action. A series of real-life cases illustrate how theory hits the workplace, including:
* The Pancake Dilemma, in which you are asked to determine a pancake quality improvement plan
* Acme Electronics, in which you are asked to critique their new quality programs, and list some specific steps to take to improve them.

Dettagli dell?edizione

• Editore: John Wiley & Sons
• Data di pubblicazione: 1998
• Lingua: Inglese
• ISBN 10: 0471092207
• ISBN 13: 9780471092209
• Rilegatura: Copertina flessibile
• Numero di pagine: 644
• Contatto del produttore: non disponibile
• Persona responsabile: non disponibile