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Based on over 100 interviews conducted with guests and employees of hospitality industry organizations, this book contains 55 actual brief cases and situations which illustrate concepts and issues of hotel, restaurant and travel/tourism management. The cases deal with a variety of managerial topics including decision making, communication, compensation, planning, discrimination, performance appraisal, organization design, sexual harassment, ethics and group dynamics. Section introductions, case headnotes and questions are designed to aid students in analyzing diverse situations.
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Book by Hinkin Timothy R
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Foto dell'editore
Cases in Hospitality Management: A Critical Incident Approach
Da: WorldofBooks, Goring-By-Sea, WS, Regno Unito
Valutazione del venditore 5 su 5 stelle
Hardback. Condizione: Good. The book has been read but remains in clean condition. All pages are intact and the cover is intact. Some minor wear to the spine. Codice articolo GOR012682245
Quantità: 1 disponibili
Foto dell'editore
Cases in Hospitality Management: A Critical Incident Approach
Da: WorldofBooks, Goring-By-Sea, WS, Regno Unito
Valutazione del venditore 5 su 5 stelle
Hardback. Condizione: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Codice articolo GOR009028903
Quantità: 1 disponibili
Foto dell'editore
Cases In Hospitality Management: A Critical Incident Approach.
Editore:
John Wiley & Sons Inc, Somerset, New Jersey, U.S.A., 1995
ISBN 10: 0471107549
ISBN 13: 9780471107545
Antico o usato
Paperback
Da: The Yard Sale Store, Narrowsburg, NY, U.S.A.
Valutazione del venditore 5 su 5 stelle
Paperback. Condizione: Good. RELIABLE paperback textbook with some shelf wear to the covers. Slight scuff to the page edge. A few pages are folded in half. The pages flow brightly with clean clear text throughout. Just a few folded pages in the middle. Former owner sticker on the front cover. Codice articolo PText4050900023
Quantità: 1 disponibili
Foto dell'editore
Cases in Hospitality Management: A Critical Incident Approach
Da: New Legacy Books, Annandale, NJ, U.S.A.
Valutazione del venditore 5 su 5 stelle
paperback. Condizione: Good. The cover shows normal wear. Fast shipping and order satisfaction guaranteed. A portion of your purchase benefits Non-Profit Organizations, First Aid and Fire Stations! Codice articolo 5FSZKH000S1S
Quantità: 1 disponibili