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Sinossi
Based on interviews with Nordstrom's top salespeople, management staff, its board of directors, and the Nordstrom family, a practical business handbook offers explanations of how Nordstrom's unique customer service culture works. Original. 30,000 first printing. $50,000 ad/promo.
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Informazioni sull?autore
ROBERT SPECTOR is a Seattle-based freelance writer who has covered Nordstrom since 1982 for Women's Wear Daily and other publications of the Fairchild Fashion Group. PATRICK D. McCARTHY, of Seattle, has been with Nordstrom for more than 20 years. He is one of the top-performing salespeople in the company.
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Praise for The Nordstrom Way
"Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for." - David D. Glass President and Chief Executive Officer Wal-Mart Stores, Inc.
"Nordstrom is a national model for outstanding customer service. American business should use this book as a primer to learn how to make and keep happy, satisfied customers." - J. Willard Marriott, Jr. Chairman and President Marriott International, Inc.
"When you run a family business that includes your customers as extended family, you're unbeatable. This book outlines an American family saga that has become the admiration of the world." - Leonard A. Lauder President and Chief Executive Officer Est?e Lauder Companies
"Nordstrom's business is built on one-to-one communication with the customer. Their professional salespeople bridge the gap between the designer and the consumer. The Nordstrom Way is what the '90s are all about!" - Donna Karan Designer and Chief Executive Officer Donna Karan Company
Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.
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The Nordstrom Way: The Inside Story of America's #1 Customer Service Company: The Inside Story of America's Number 1 Customer Service Company
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Condizione: very good. Gut/Very good: Buch bzw. Schutzumschlag mit wenigen Gebrauchsspuren an Einband, Schutzumschlag oder Seiten. / Describes a book or dust jacket that does show some signs of wear on either the binding, dust jacket or pages. Codice articolo M00471161608-V
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Spector Nordstrom Way
Da: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
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Paperback. Condizione: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 0.7. Codice articolo G0471161608I4N00
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Spector Nordstrom Way
Da: ThriftBooks-Reno, Reno, NV, U.S.A.
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Paperback. Condizione: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 0.7. Codice articolo G0471161608I4N00
Quantità: 1 disponibili
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Spector Nordstrom Way
Da: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Valutazione del venditore 5 su 5 stelle
Paperback. Condizione: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 0.7. Codice articolo G0471161608I4N00
Quantità: 1 disponibili
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Spector Nordstrom Way
Da: ThriftBooks-Phoenix, Phoenix, AZ, U.S.A.
Valutazione del venditore 5 su 5 stelle
Paperback. Condizione: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 0.7. Codice articolo G0471161608I4N00
Quantità: 1 disponibili
Foto dell'editore
The Nordstrom Way : The Inside Story of America's #1 Customer Service Company
Editore:
Wiley & Sons, Incorporated, John, 1996
ISBN 10: 0471161608
ISBN 13: 9780471161608
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Da: Better World Books Ltd, Dunfermline, Regno Unito
Valutazione del venditore 5 su 5 stelle
Condizione: Good. Reprint. Ships from the UK. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Codice articolo GRP16754775
Quantità: 1 disponibili
Foto dell'editore
The Nordstrom Way : The Inside Story of America's #1 Customer Service Company
Editore:
Wiley & Sons, Incorporated, John, 1996
ISBN 10: 0471161608
ISBN 13: 9780471161608
Antico o usato
Brossura
Da: Better World Books Ltd, Dunfermline, Regno Unito
Valutazione del venditore 5 su 5 stelle
Condizione: Very Good. Reprint. Ships from the UK. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects. Codice articolo GRP96513691
Quantità: 1 disponibili
Foto dell'editore
Spector Nordstrom Way: The Inside Story of America's Number 1 Customer Service Company
Editore:
John Wiley & Sons Inc, United States, New York, 1996
ISBN 10: 0471161608
ISBN 13: 9780471161608
Antico o usato
Paperback
Da: WorldofBooks, Goring-By-Sea, WS, Regno Unito
Valutazione del venditore 5 su 5 stelle
Paperback. Condizione: Very Good. Praise for The Nordstrom Way "Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for." - David D. Glass President and Chief Executive Officer Wal-Mart Stores, Inc. "Nordstrom is a national model for outstanding customer service. American business should use this book as a primer to learn how to make and keep happy, satisfied customers." - J. Willard Marriott, Jr. Chairman and President Marriott International, Inc. "When you run a family business that includes your customers as extended family, you're unbeatable. This book outlines an American family saga that has become the admiration of the world." - Leonard A. Lauder President and Chief Executive Officer Estee Lauder Companies "Nordstrom's business is built on one-to-one communication with the customer. Their professional salespeople bridge the gap between the designer and the consumer. The Nordstrom Way is what the '90s are all about!" - Donna Karan Designer and Chief Executive Officer Donna Karan Company. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Codice articolo GOR002795082
Quantità: 1 disponibili
Foto dell'editore
The Nordstrom Way : The Inside Story of America's #1 Customer Service Company
Editore:
Wiley & Sons, Incorporated, John, 1996
ISBN 10: 0471161608
ISBN 13: 9780471161608
Antico o usato
Brossura
Da: Better World Books, Mishawaka, IN, U.S.A.
Valutazione del venditore 5 su 5 stelle
Condizione: Very Good. Reprint. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects. Codice articolo GRP96513691
Quantità: 1 disponibili
Foto dell'editore
The Nordstrom Way : The Inside Story of America's #1 Customer Service Company
Editore:
Wiley & Sons, Incorporated, John, 1996
ISBN 10: 0471161608
ISBN 13: 9780471161608
Antico o usato
Brossura
Da: Better World Books, Mishawaka, IN, U.S.A.
Valutazione del venditore 5 su 5 stelle
Condizione: Good. Reprint. Used book that is in clean, average condition without any missing pages. Codice articolo 3299101-6
Quantità: 1 disponibili