Fulfilling Customer Needs: A Practical Guide to Capacity Management - Rilegato

Jackson, Harry K.; Frigon, Normand L.

Rilegato

ISBN 10: 0471180920 ISBN 13: 9780471180920

Casa editrice: John Wiley & Sons Inc, 1998

Riassunto

An outstanding practical guide to capacity management --a detailedblueprint for organizational excellence and maximum customersatisfaction.

Being competitive in today's marketplace means understanding thecustomer's expectations and providing products and services ontarget --the first time, every time. This book shows how to use theknowledge and skills of capacity management to do just that, with asystematic presentation of the principles and tools needed tomanage resources and operational capacity effectively.

Beginning with techniques for hearing and answering the "voice ofthe customer," the book explores the essentials of capacityplanning, from work flows and scheduling to cost estimating andbudgeting. Next is an in-depth examination of resource management--how to make the most of materials and supplies, facilities andequipment, operations layout design, and more --plus a completemethodology for process capacity planning and control. Finally, allof these elements are combined in an integrated model foroptimizing the performance of the organization.

Written to guide managers and production staff through the capacityplanning and management process on a day-to-day basis, this book isan invaluable aid in transforming theory into real-world results.

Su questo libro

Informazioni sull?autore

HARRY K. JACKSON Jr., a pioneer in the implementation of modern management tools and practices, is Executive Vice President of Delta Performance Group, Inc.

NORMAND L. FRIGON is founder and president of Delta Performance Group, Inc. He is the associate director and member of the board of directors of the University of Arizona Reliability Engineering Management Institute, and coauthor of Practical Guide to Experimental Design (Wiley). Mr. Jackson and Mr. Frigon are coauthors of Achieving the Competitive Edge (Wiley), From Concept to Customer, and The Leader.

Dalla quarta di copertina

An outstanding practical guide to capacity management a detailed blueprint for organizational excellence and maximum customer satisfaction.

Being competitive in today's marketplace means understanding the customer's expectations and providing products and services on target the first time, every time. This book shows how to use the knowledge and skills of capacity management to do just that, with a systematic presentation of the principles and tools needed to manage resources and operational capacity effectively.

Beginning with techniques for hearing and answering the "voice of the customer," the book explores the essentials of capacity planning, from work flows and scheduling to cost estimating and budgeting. Next is an in-depth examination of resource management how to make the most of materials and supplies, facilities and equipment, operations layout design, and more plus a complete methodology for process capacity planning and control. Finally, all of these elements are combined in an integrated model for optimizing the performance of the organization.

Written to guide managers and production staff through the capacity planning and management process on a day-to-day basis, this book is an invaluable aid in transforming theory into real-world results.

Dettagli dell'edizione

• Editore: John Wiley & Sons Inc
• Data di pubblicazione: 1998
• Lingua: Inglese
• ISBN 10: 0471180920
• ISBN 13: 9780471180920
• Rilegatura: Copertina rigida
• Numero di pagine: 240
• Contatto del produttore: non disponibile
• Persona responsabile: non disponibile