Integrating Service Level Agreements: Optimizing Your Oss for Sla Delivery - Brossura

Lee, John J.; Ben-Natan, Ron

 
9780471210122: Integrating Service Level Agreements: Optimizing Your Oss for Sla Delivery
Brossura
ISBN 10: 0471210129 ISBN 13: 9780471210122
Casa editrice: John Wiley & Sons Inc, 2002

Sinossi

Service level agreements (SLAs) offer service providers a way to distinguish themselves from their competitors in today's volatile, hypercompetitive market. This book offers an innovative approach that takes full advantage of current interface, automation, and Internet-based distribution and reporting technologies.
* Addresses business-level SLAs, not just device-level SLAs
* Describes a revolutionary approach that combines network management, service management, field service activities, entitlement, and rating with workflow automation technologies

Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.

Informazioni sull?autore

JOHN J. LEE is Vice President of Strategy and Business Solutions at ViryaNet, a company that provides wireless workforce solutions. He is an expert in the development of operation and business support systems and a frequent contributor to industry publications.

Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.

Editore
John Wiley & Sons Inc
Data di pubblicazione
2002
Lingua
Inglese
ISBN 10 
0471210129
ISBN 13 
9780471210122
Rilegatura
Copertina flessibile
Numero di pagine
446
Contatto del produttore
non disponibile
Persona responsabile
non disponibile