This guide aims to provide tried and tested methods, with full case histories, of how successful companies have analyzed the services they provide and then devised interrelated corporate efforts not just to keep the customer satisfied, but to improve and enhance the corporation/customer relationship. Focusing on product design, marketing, pricing, human resources and service, the book emphasizes a whole company approach to customer care.
Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.
Da: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Hardback. Condizione: Good. Designed to help businesses offer their customers value for money, this book focuses on product design, marketing, pricing, human resources and service, emphasizing a whole-company approach to customer care. Codice articolo 00074432393
Quantità: 3 disponibili
Da: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Paperback. Condizione: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Codice articolo G0471525936I3N00
Quantità: 1 disponibili
Da: World of Books Inc, Montgomery, IL, U.S.A.
Hardback. Condizione: Good. Designed to help businesses offer their customers value for money, this book focuses on product design, marketing, pricing, human resources and service, emphasizing a whole-company approach to customer care. Codice articolo CIN0471525936G
Quantità: 3 disponibili
Da: -OnTimeBooks-, Phoenix, AZ, U.S.A.
Condizione: very_good. Gently read. May have name of previous ownership, or ex-library edition. Binding tight; spine straight and smooth, with no creasing; covers clean and crisp. Minimal signs of handling or shelving. 100% GUARANTEE! Shipped with delivery confirmation, if you're not satisfied with purchase please return item! Ships USPS Media Mail. Codice articolo OTV.0471525936.VG
Quantità: 1 disponibili
Da: Better World Books, Mishawaka, IN, U.S.A.
Condizione: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Codice articolo 67612039-6
Quantità: 1 disponibili
Da: Top Notch Books, Tolar, TX, U.S.A.
Hard Cover. Condizione: Very Good. Condizione sovraccoperta: Very Good. Jacket & boards have faint wear. Text is free from markings. Binding is sound. Size: 8vo - 7¾" - 9¾" Tall. Codice articolo 321089
Quantità: 1 disponibili
Da: Anybook.com, Lincoln, Regno Unito
Condizione: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In fair condition, suitable as a study copy. Dust jacket in good condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,800grams, ISBN:9780471525936. Codice articolo 9170238
Quantità: 1 disponibili
Da: Sigrun Wuertele buchgenie_de, Altenburg, Germania
Condizione: sehr gut - gebraucht. Gebundene Ausgabe 352 S. Sehr guter Zustand Original-Schutzumschlag Zustand: 2, sehr gut - gebraucht, Gebundene Ausgabe John Wiley & Sons Inc , 1991-04-01 352 S. , Creating Value for Customers: Designing and Implementing a Total Corporate Strategy, Band, William A. Codice articolo BU245510
Quantità: 1 disponibili