Excerpt from Electronic Communication and New Organizational Forms: A Coordination Theory Approach
Why is the process structured this way, with finely divided responsibility for different parts of the process? What different forms are there for this process? If we examine many companies, we will observe a wide variety of approaches to this same software bug fixing process. For example, other companies (and even other parts of the company I studied) use what is sometimes called change ownership (swanson and Beath, when a problem report arrives, it is simply assigned to the next free engineer. Any engineer can, in principle, fix any module and task assignments are therefore based on workload rather than specialization. If we examine many processes, we will see an even wider range of possible forms. For example.
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