A Guide to Computer User Support for Help Desk & Support Specialists - Brossura

Beisse, Fred

 
9780495806493: A Guide to Computer User Support for Help Desk & Support Specialists
Brossura
ISBN 10: 0495806498 ISBN 13: 9780495806493
Casa editrice: Course Technology Ptr, 2009

Sinossi

A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, FOURTH EDITION focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with clients, determining a client's specific needs, and training end users. For those considering entering the field, alternate career paths for user-support workers are described. This text continues many of the successful features of previous editions, including Tips, On The Web pointers, Check Your Understanding self-tests, discussion questions, hands-on activities, and case projects. With balanced coverage of both people skills and technical skills, this book is an excellent resource for those in or preparing for the technical-support field.

Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.

Editore
Course Technology Ptr
Data di pubblicazione
2009
Lingua
Inglese
ISBN 10 
0495806498
ISBN 13 
9780495806493
Rilegatura
Copertina flessibile
Numero edizione
4
Numero di pagine
674
Contatto del produttore
non disponibile
Persona responsabile
non disponibile

Altre edizioni note dello stesso titolo

9781439042052: A Guide to Computer User Support for Help Desk and Support Specialists

Edizione in evidenza

ISBN 10:  1439042055 ISBN 13:  9781439042052
Casa editrice: South-Western, 2009
Brossura