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A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, FOURTH EDITION focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with clients, determining a client's specific needs, and training end users. For those considering entering the field, alternate career paths for user-support workers are described. This text continues many of the successful features of previous editions, including Tips, On The Web pointers, Check Your Understanding self-tests, discussion questions, hands-on activities, and case projects. With balanced coverage of both people skills and technical skills, this book is an excellent resource for those in or preparing for the technical-support field.
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A Guide to Computer User Support for Help Desk & Support Specialists
Editore:
Course Technology Ptr, 2009
ISBN 10: 0495806498
ISBN 13: 9780495806493
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Paperback. Condizione: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Codice articolo G0495806498I3N00
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A Guide to Computer User Support for Help Desk & Support Specialists
Editore:
Course Technology Ptr, 2009
ISBN 10: 0495806498
ISBN 13: 9780495806493
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Da: ThriftBooks-Dallas, Dallas, TX, U.S.A.
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Paperback. Condizione: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Codice articolo G0495806498I3N00
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A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS
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Cengage Learning, Inc, 2009
ISBN 10: 0495806498
ISBN 13: 9780495806493
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Da: World of Books (was SecondSale), Montgomery, IL, U.S.A.
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Condizione: Good. Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPORT FOR HELP DESK AND SUPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills. Codice articolo 00099077650
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A Guide to Computer User Support for Help Desk and Support Specia
Editore:
Course Technology Ptr, 2009
ISBN 10: 0495806498
ISBN 13: 9780495806493
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Da: Hawking Books, Edgewood, TX, U.S.A.
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A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS
Editore:
Cengage Learning, Inc, 2009
ISBN 10: 0495806498
ISBN 13: 9780495806493
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Brossura
Da: World of Books Inc, Montgomery, IL, U.S.A.
Valutazione del venditore 4 su 5 stelle
Condizione: Good. Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPORT FOR HELP DESK AND SUPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills. Codice articolo CIN0495806498G
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A Guide to Computer User Support for Help Desk and Support Specialists
Editore:
Course Technology, 2009
ISBN 10: 0495806498
ISBN 13: 9780495806493
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paperback. Condizione: Acceptable. Connecting readers with great books since 1972. Used textbooks may not include companion materials such as access codes, etc. May have condition issues including wear and notes/highlighting. We ship orders daily and Customer Service is our top priority! Codice articolo S_463472255
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A Guide to Computer User Support for Help Desk and Support Specialists
Editore:
Course Technology, 2009
ISBN 10: 0495806498
ISBN 13: 9780495806493
Antico o usato
paperback
Da: HPB-Red, Dallas, TX, U.S.A.
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paperback. Condizione: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority! Codice articolo S_470985692
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A Guide to Computer User Support for Help Desk and Support Specialists
Editore:
Course Technology, 2009
ISBN 10: 0495806498
ISBN 13: 9780495806493
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Da: One Planet Books, Columbia, MO, U.S.A.
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paperback. Condizione: Good. 4th Edition. Ships in a BOX from Central Missouri! May not include working access code. Will not include dust jacket. Has used sticker(s) and some writing and/or highlighting. UPS shipping for most packages, (Priority Mail for AK/HI/APO/PO Boxes). Codice articolo 000902727U
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A Guide to Computer User Support for Help Desk and Support Specialists
Editore:
Course Technology, 2009
ISBN 10: 0495806498
ISBN 13: 9780495806493
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paperback
Da: Textbooks_Source, Columbia, MO, U.S.A.
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paperback. Condizione: Good. 4th Edition. Ships in a BOX from Central Missouri! May not include working access code. Will not include dust jacket. Has used sticker(s) and some writing or highlighting. UPS shipping for most packages, (Priority Mail for AK/HI/APO/PO Boxes). Codice articolo 000902727U
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A Guide to Computer User Support for Help Desk & Support Specialists
Da: a2zbooks, Burgin, KY, U.S.A.
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Softcover. Condizione: New. Fourth Edition. Former Instructor's Review Copy. Book appears nearly new with only minor shelf wear to cover and sticker on back. Includes two sealed CDs. 674 pages. Multiple copies available this title. Quantity Available: 3. Shipped Weight: Under 1 kilo. Category: Computers & Internet; ISBN: 0495806498. ISBN/EAN: 9780495806493. Pictures of this item not already displayed here available upon request. Inventory No: 1561029257. Codice articolo 1561029257
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