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A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, FOURTH EDITION focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with clients, determining a client's specific needs, and training end users. For those considering entering the field, alternate career paths for user-support workers are described. This text continues many of the successful features of previous editions, including Tips, On The Web pointers, Check Your Understanding self-tests, discussion questions, hands-on activities, and case projects. With balanced coverage of both people skills and technical skills, this book is an excellent resource for those in or preparing for the technical-support field.
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- EditoreCourse Technology Ptr
- Data di pubblicazione2009
- ISBN 10 0495806498
- ISBN 13 9780495806493
- RilegaturaCopertina flessibile
- LinguaInglese
- Numero edizione4
- Numero di pagine674
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A Guide to Computer User Support for Help Desk and Support Specialists
Da: Better World Books, Mishawaka, IN, U.S.A.
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Condizione: Good. 4th Edition. Used book that is in clean, average condition without any missing pages. Codice articolo 4257867-75
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A Guide to Computer User Support for Help Desk and Support Specia
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A Guide to Computer User Support for Help Desk & Support Specialists [With 2 CDROMs]
Editore:
Course Technology, 2009
ISBN 10: 0495806498
ISBN 13: 9780495806493
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Paperback. Condizione: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 2.42. Codice articolo G0495806498I3N00
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A Guide to Computer User Support for Help Desk and Support Specialists
Editore:
Course Technology, 2009
ISBN 10: 0495806498
ISBN 13: 9780495806493
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paperback
Da: Textbooks_Source, Columbia, MO, U.S.A.
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paperback. Condizione: Good. 4th Edition. Ships in a BOX from Central Missouri! May not include working access code. Will not include dust jacket. Has used sticker(s) and some writing or highlighting. UPS shipping for most packages, (Priority Mail for AK/HI/APO/PO Boxes). Codice articolo 000902727U
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A Guide to Computer User Support for Help Desk & Support Specialists
Da: a2zbooks, Burgin, KY, U.S.A.
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Softcover. Condizione: Fine. Fourth Edition. Former Instructor's Review Copy. Book appears nearly new with only minor shelf wear to cover and sticker on back. Includes two sealed CDs. 674 pages. Multiple copies available this title. Quantity Available: 3. Shipped Weight: Under 1 kilo. Category: Computers & Internet; ISBN: 0495806498. ISBN/EAN: 9780495806493. Pictures of this item not already displayed here available upon request. Inventory No: 1561029257. Codice articolo 1561029257
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A Guide to Computer User Support for Help Desk and Support Specialists
Da: Starx Products, North York, ON, Canada
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The cover and all the pages are intact. The pages do not have any notes or highlighting/underlining. May have minimal signs of wear. Codice articolo BR29-VG-0495806498-009
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A Guide to Computer User Support for Help Desk and Support Specialists
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paperback. Condizione: New. In shrink wrap. Looks like an interesting title! Codice articolo Q-0495806498
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