Business Performance Measurement: Unifying Theory and Integrating Practice - Brossura

Brossura

ISBN 10: 0521188768 ISBN 13: 9780521188760

Casa editrice: Cambridge University Press, 2011

Riassunto

Major 2007 update of the wide-ranging review of performance measurement, with ten additional chapters covering accounting, marketing, supply-chain management and more.

Su questo libro

Descrizione del libro

This 2007 text reviews developments in the theory and practice of performance measurement and management. This updated edition includes ten additional chapters which provide a comprehensive review of performance measurement from the perspectives of accounting, marketing, operations, public services and supply-chain management.

Contenuti

List of figures and tables; Introduction Andy Neely; Part I. Performance Measurement - Functional Analyses and Theoretical Foundations: 1. Accounting performance measurement: a review of its purposes and practices David Otley; 2. Measuring marketing performance: research practice and challenges Bruce Clark; 3. Performance measurement: the operations management perspective Andy Neely; 4. Measuring performance: the supply-chain management perspective Douglas Lambert and Michael Knemeyer; 5. Finding performance: the new discipline in management Marshall Meyer; 6. A conceptual and operational delineation of performance Michel Lebas and Ken Euske; Part II. Performance Measurement - Frameworks and Methodologies: 7. Performance measurement frameworks: a review Andy Neely, Mike Kennerley and Chris Adams; 8. Beyond budgeting to the adaptive organisation Jeremy Hope; 9. Theoretical conditions for validity in accounting performance measurement Hanne Nørreklit, Lennart Nørreklit and Falconer Mitchell; 10. The validity of measurement frameworks: measurement theory Stephen Pike and Goran Roos; Part III. Performance Measurement - Practicalities and Challenges: 11. Choosing marketing dashboard metrics Tim Ambler and John Roberts; 12. Risk in performance measurement Andrew Likierman; 13. Measuring knowledge work Rob Austin and Pat Larkey; 14. Measuring innovation performance Rita Katila; 15. Context-based measurement Graham Clark and Tony Powell; Part IV. Performance Measurement in Public Services: 16. Measuring the performance of England's primary school teachers: purposes, theories, problems and tensions Andrew Brown; 17. Police performance: sovereignty, discipline and governmentality Paul Collier; 18. The development of composite indicators to measure healthcare performance Rowena Jacobs, Peter Smith and Maria Goddard; 19. Perversity in public service performance measurement Mike Pidd; Part V. Performance Measurement - Emerging Issues and Enduring Questions: 20. Does pay for performance really motivate employees? Margit Osterloh and Bruno Frey; 21. Anomalies of measurement: when it works, but should not Rob Austin and Jody Hoffer Gittel; 22. Loosely coupled performance measurement systems Thomas Ahrens and Chris Chapman; Index.

Dettagli dell?edizione

• Editore: Cambridge University Press
• Data di pubblicazione: 2011
• ISBN 10: 0521188768
• ISBN 13: 9780521188760
• Rilegatura: Copertina flessibile
• Lingua: Inglese
• Numero edizione: 2
• Numero di pagine: 528
• Redattore: Neely Andy
• Contatto del produttore: non disponibile