This book contains brief examples of all types of performance measures and explains how to create effective performance measures. It also gives you a five-step method for developing a performance measurement system that includes selecting performance measurement families and hierarchies tailored to different levels within the organization. A special feature of this book is a section on performance measurement displays to encourage active measurements.
Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.
Chapter 1: Performance Measurement
Chapter 2: Types of Performance Measures
Chapter 3: A Family of Measures
Chapter 4: Performance Measurement Hierarchies
Chapter 5: Collection and Distribution
Chapter 6: Performance Measure Displays
Chapter 7: Putting It All Together
Further Reading
Book by Harbour Jerry L
Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.
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