Communicating With Customers: Learner's Guide - Brossura

Agency For Instructional Technology (AIT)

Brossura

ISBN 10: 0538433388 ISBN 13: 9780538433389

Casa editrice: South-Western Pub, 2001

Riassunto

Communicating With Customers emphasizes the communication skills necessary for providing excellent customer service. Communicating effectively to exceed customers' expectations is critical to the success and reputation of companies and their employees. This text demonstrates the importance of customer service; identify customer needs; communicate effectively with customers in person, over the telephone, or over the Internet; and effectively handle customer complaints.Multimedia components enhance the impact of the workshops so users can complete a variety of exercises on the computer, watch video footage of people effectively communicating on the job, and use the Internet to conduct further research.Text contains 10 workshops highlighting key workplace communication topics, special features, appropriate literature selections, Internet connections and project-based exercises.

Su questo libro

Product Description

Book by Agency for Instructional Technology

Dettagli dell'edizione

• Editore: South-Western Pub
• Data di pubblicazione: 2001
• Lingua: Inglese
• ISBN 10: 0538433388
• ISBN 13: 9780538433389
• Rilegatura: Copertina flessibile
• Numero di pagine: 96
• Contatto del produttore: non disponibile
• Persona responsabile: non disponibile