A Practitioner's Guide to Operations Excellence - Brossura

Sutton, Douglas

Brossura

ISBN 10: 0578075431 ISBN 13: 9780578075433

Casa editrice: Operations Excellence Services, 2011

Riassunto

Operations excellence is the single most important factor in reaching the next level of operational performance. Whether a team leader, a small-business owner, or a veteran operations professional, Back to Basics will equip you with the tools and strategies you need to begin your journey toward operations excellence. After each discussion, four true-to-life cases illustrate how common problems encountered at every level of operations can be overcome through application of the techniques learned in the preceding chapter. Original.

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Informazioni sull?autore

Doug Sutton is a hands-on operations professional and a proponent of the fundamentals of operations excellence. He developed his keen perspective and unique insights over twenty-five years in operations, during which time he served in a number of leadership positions and in multiple industries including military communications and commercial products manufacturing, financial services, and insurance. Throughout his distinguished career, he has lent his knowledge and expertise to hundreds of employees, inspiring them to deliver double-digit improvements in quality, service, and cost. Organizations helmed by Sutton have delivered millions of dollars in annual cost savings, achieved ISO certification, and won back-to-back gold awards at the Association for Quality and Participation (AQP) National Team Excellence Award competition. He is a graduate of the Rochester Institute of Technology and is passionate about developing exceptional operations and organizations.

Dettagli dell'edizione

• Editore: Operations Excellence Services
• Data di pubblicazione: 2011
• Lingua: Inglese
• ISBN 10: 0578075431
• ISBN 13: 9780578075433
• Rilegatura: Copertina flessibile
• Numero di pagine: 172
• Contatto del produttore: non disponibile
• Persona responsabile: non disponibile