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Sinossi
This book describes the supply chains that are commonly managed by service level management, business relationship management and supplier management, which are the requirements in clauses 6.1 and 7 of ISO/IEC 20000-1. It describes the interfaces between suppliers, the service provider and one or many customers. This book also includes useful tips for aspects of end-to-end service, such as the role of service level agreements (SLAs), service reviews, customer satisfaction and complaints procedures.
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Managing End-to-end Service (Achieving Iso/Iec 20000)
Editore:
Inst of Engineering & Technology, 2007
ISBN 10: 0580474615
ISBN 13: 9780580474613
Antico o usato
Paperback
Da: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Valutazione del venditore 5 su 5 stelle
Paperback. Condizione: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 0.55. Codice articolo G0580474615I3N00
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