The Ten Commandments of Quality Management: Best Practices to Develop New Leaders and Create a Quality Environment - Brossura

Silva, Ajit

Brossura

ISBN 10: 0595357563 ISBN 13: 9780595357567

Casa editrice: iUniverse, 2005

Riassunto

Based on twenty years of management research, observations, practices, and experiences, The Ten Commandments of Quality Management will create the next generation of great leaders!Author Ajit Silva compares and contrasts the behavior patterns of traditional managers to quality managers and examines the ensuing outcomes of pursuing each management style. He also recommends using the quality management technique to organizations that want to raise employee morale, reduce attrition, increase productivity, increase customer satisfaction, increase profits, and expand market share by taking business away from the competition.The Employees-Customers-Owners (ECO) concept summarizes the behavior of quality managers. If ECO is not practiced, the results can be detrimental to an organization.The "Ten Commandments" discussed include the following:Employee ChampionCustomer ChampionContinuous ImprovementA Learning OrganizationLeadershipParadigm ShiftCorporate Goals, Not Individual Agendas The Ten Commandments of Quality Management will benefit corporate employees, college students, graduate degree candidates, and the average consumer-anyone seeking to have a successful management career!

Su questo libro

L'autore

Ajit Silva has an MBA from St. John Fisher College in Rochester, New York. He works for T-Mobile, and lives in Breinigsville, Pennsylvania, with his wife and son.

Product Description

Book by Silva Ajit

Dettagli dell'edizione

• Editore: iUniverse
• Data di pubblicazione: 2005
• Lingua: Inglese
• ISBN 10: 0595357563
• ISBN 13: 9780595357567
• Rilegatura: Copertina flessibile
• Numero di pagine: 120
• Contatto del produttore: non disponibile
• Persona responsabile: non disponibile