A Manager's Guide to Service Science: A Comprehensive Guide to Service Science for Managers - Rilegato

Katzan, Harry, Jr.

 
9780595515806: A Manager's Guide to Service Science: A Comprehensive Guide to Service Science for Managers
Rilegato
ISBN 10: 0595515800 ISBN 13: 9780595515806
Casa editrice: Iuniverse Inc, 2008

Sinossi

A service is a client/provider interaction that creates and captures value for both participants. We use service in several aspects of our lives including business, government, education, health care, and religion. But what, exactly, are the best practices, principles, and theories of service? The actual study of service science is a relatively new field, but one that can open the door to a better understanding of this essential part of our lives. In this invaluable guide, Harry Katzan, Jr., director of the Service Science Institute of Hilton Head, offers a concise, readable examination of how managers can use information about services to construct a better customer environment. Harry Katzan, Jr. believes that the characteristics of a service process determine its efficacy in solving real-world problems. He disseminates these characteristics and provides a clearer view to help managers pinpoint the exact issues they need to tackle. Informative chapters include: Service Concepts Service Systems Information Services Service Management Service Business With a comprehensive bibliography, detailed footnotes, and a highly engaging writing style, A Manager's Guide to Service Science is perfect for the professional and the layman alike. Discover how you can put information about services to work for you!

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L'autore

Dr. Harry Katzan is the director of the Service Science Institute of Hilton Head and a professor at Savannah State University. He is the author of more than thirty books and more than one hundred papers.

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Editore
Iuniverse Inc
Data di pubblicazione
2008
Lingua
Inglese
ISBN 10 
0595515800
ISBN 13 
9780595515806
Rilegatura
Copertina rigida
Numero di pagine
112
Contatto del produttore
non disponibile
Persona responsabile
non disponibile

Altre edizioni note dello stesso titolo

9780595528080: A Manager's Guide to Service Science: A Comprehensive Guide to Service Science for Managers

Edizione in evidenza

ISBN 10:  0595528082 ISBN 13:  9780595528080
Casa editrice: iUniverse, 2008
Brossura