Process Excellence for IT Operations: a Practical Guide for IT Service Process Management - Brossura

Verma, Mr Prafull; Kumar B, Mr Kalyan

 
9780615877525: Process Excellence for IT Operations: a Practical Guide for IT Service Process Management
Brossura
ISBN 10: 0615877524 ISBN 13: 9780615877525
Casa editrice: Process Excellence for IT Operations, 2013

Sinossi

As the title suggests, the book is providing a practical guidance on managing the processes for IT Services. There are lot of guidance available on technology management in IT industry but this book is focusing on technology independent service management. The book will be addressed to all IT people from a process practitioner perspective, however, the fundamentals are presented in simplistic terms, and therefore it should be useful to all IT people. It will describe the process engineering concept and how it can be applied to IT Service Management. This is not about the industry standard framework such as ITIL and COBIT but about the common processes that are generally used in real life operations. I will be using analogies and illustrations from non IT world also to make the things simple. This book does not focus on any technology.

Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.

Editore
Process Excellence for IT Operations
Data di pubblicazione
2013
Lingua
Inglese
ISBN 10 
0615877524
ISBN 13 
9780615877525
Rilegatura
Copertina flessibile
Numero edizione
1
Numero di pagine
332
Contatto del produttore
Manufactured by Amazon on behalf of the author
https://www.amazon.it/hz/contact-us

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