Sinossi
A standard for help desk professionals and those considering becoming support professionals, this text focuses on key information for user support professionals, including decision making, communicating successfully with a client, determining the client s specific needs, and writing for the end user. This text has been updated to reflect the latest in support industry trends, especially the use of Web and e-mail-based support. For those considering entering the field, alternate career paths for user-support workers are described. This edition has retained and updated the CloseUp feature, which details real-life scenarios of working professionals and issues in the workplace. With balanced coverage of both people skills and technical skills, this book is an excellent resource for those in the technical-support field.
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Book by BEISSE Beisse Fred
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A Guide to Computer User Support for Help Desk and Support Specialists, Third Edition
Da: HPB-Red, Dallas, TX, U.S.A.
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paperback. Condizione: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority! Codice articolo S_438824025
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A Guide to Computer User Support for Help Desk and Support Specialists
Da: Better World Books Ltd, Dunfermline, Regno Unito
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Condizione: Good. 3rd. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Codice articolo GRP93303880
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A Guide to Computer User Support for Help Desk and Support Specialists, Third Edition
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Cengage Learning, Mason, OH, 2004
ISBN 10: 0619215100
ISBN 13: 9780619215101
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Da: a2zbooks, Burgin, KY, U.S.A.
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Softcover. Condizione: New. 3rd Edition. minimal wear from storage. Looks great. WITH CD. 554 pages. Quantity Available: 1. Shipped Weight: Under 1 kilo. Category: Computers & Internet; Education. ISBN: 0619215100. ISBN/EAN: 9780619215101. Pictures of this item not already displayed here available upon request. Inventory No: 1561011584. Codice articolo 1561011584
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