Health Service Quality: An Introduction to Quality Methods for Health Services - Brossura

Ovretveit, John

 
9780632032792: Health Service Quality: An Introduction to Quality Methods for Health Services

Sinossi

This book describes how health service staff and managers can apply quality methods to the special circumstances of health services, and tackle the many conflicting demands on these services in the 1990s. It is based on applied research into quality methods in a range of public and commercial services, and explains the theory and the practice of the "service quality revolution."

Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.

Dalla quarta di copertina

This book describes how healh service staff and managers can apply quality methods to the special circumstances of health services, and tackle the many conflicting demands on these services in the 1990s. It is based on applied research into quality methods in a range of public and commercial services, and explains the theory nd the practice of the "service quality revolution".

Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.