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Loyalty Programs: The Complete Guide (3rd Edition)
The leading loyalty reference used by loyalty professionals everywhere. Now expanded and updated with over 250 global case studies.
Loyalty Programs: The Complete Guide (3rd Edition) is the most comprehensive book on loyalty program theory and practice available. It combines academic research, loyalty psychology, and global industry expertise to deliver a complete, global view of every aspect of loyalty programs.
Loyalty programs are the most important marketing discipline of the 21st Century. As first-party data grows scarce and AI reshapes how people buy, a well-designed loyalty program enables brands to know their customers, keep them, and grow their value over time.
Whether you are designing a program from scratch, managing one that needs to generate a better return on investment, or developing a business case for your board, this book will provide you with the expert guidance you need.
Inside, you will find the tools to:
- Design a best-practice program, using proven frameworks
- Implement the right technology, rewards and benefits, and member experience
- Operate and evolve with commercial modelling, analytics, and ROI measurement
- Future-proof your program for AI, agentic commerce, and a privacy-first world
Praise for Loyalty Programs: The Complete Guide
- "The one book in this space that treats loyalty as the complex, cross-functional discipline it actually is, rather than a simple rewards mechanic."
— Fabio Martini, Global Marketing Director, ASICS - "Factual, methodical, and grounded in a deep understanding of how loyalty programs actually work."
— Max Byloff, CEO of Loyalty, Comarch - "A refreshingly complete view of what loyalty strategy should be."
— Kate Lisko, Senior Product Manager, The Estée Lauder Companies Inc.
Loyalty Programs: The Complete Guide (3rd Edition) was co-created by the expert Loyalty & Reward Co team, including Stacey Lyons, Scott Harrison, Ryan De Boer, David Schneider, Federico Couret, and Hunter Murray, with contributions from Michael Smith and Sam Panzer.
Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.
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Loyalty Programs
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Paperback. Condizione: new. Paperback. The leading loyalty reference used by loyalty professionals everywhere. Now expanded and updated with over 250 global case studies.Loyalty Programs: The Complete Guide (3rd Edition) is the most comprehensive book on loyalty program theory and practice available. It combines academic research, loyalty psychology, and global industry expertise to deliver a complete, global view of every aspect of loyalty programs.Loyalty programs have become the most important marketing discipline of the 21st Century. As first-party data grows scarce and AI reshapes how people buy, a well-designed loyalty program enables brands to know their customers, keep them, and grow their value over time.Whether you are designing a program from scratch, managing one that needs to generate a better return on investment, or developing a business case for your board, this book will provide you with the expert guidance you need.Inside, you will find the tools to: Design a best-practice program, using proven frameworks Implement the right technology, rewards and benefits, and member experience Operate and evolve with commercial modelling, analytics, and ROI measurement Future-proof your program for AI, agentic commerce, and a privacy-first worldFrom loyalty psychology and program design through to fraud, governance, and commercial modelling, it is the complete guide.Praise for Loyalty Programs: The Complete Guide"The one book in this space that treats loyalty as the complex, cross-functional discipline it actually is, rather than a simple rewards mechanic." - Fabio Martini, Global Marketing Director, ASICS"Factual, methodical, and grounded in a deep understanding of how loyalty programs actually work." - Max Byloff, CEO of Loyalty, Comarch"A refreshingly complete view of what loyalty strategy should be." - Kate Lisko, Senior Product Manager, The Estee Lauder Companies Inc.Author Philip Shelper is CEO and Founder of Loyalty & Reward Co, the world's only global pure-play loyalty consultancy. He has consulted to over 160 brands worldwide and previously held loyalty roles at Qantas Frequent Flyer and Vodafone. Phil is a member of several hundred loyalty programs and an obsessive researcher of loyalty psychology and loyalty history, all of which he draws on to understand what makes a program succeed.Loyalty Programs: The Complete Guide (3rd Edition) was co-created by the expert Loyalty & Reward Co team, including Stacey Lyons, Scott Harrison, Ryan De Boer, David Schneider, Federico Couret, and Hunter Murray, with contributions from Michael Smith and Sam Panzer. The leading loyalty reference used by loyalty professionals everywhere. Now expanded and updated with over 250 global case studies. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Codice articolo 9780645211573
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Loyalty Programs: The Complete Guide (3rd Edition)
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Paperback. Condizione: new. Paperback. The leading loyalty reference used by loyalty professionals everywhere. Now expanded and updated with over 250 global case studies.Loyalty Programs: The Complete Guide (3rd Edition) is the most comprehensive book on loyalty program theory and practice available. It combines academic research, loyalty psychology, and global industry expertise to deliver a complete, global view of every aspect of loyalty programs.Loyalty programs have become the most important marketing discipline of the 21st Century. As first-party data grows scarce and AI reshapes how people buy, a well-designed loyalty program enables brands to know their customers, keep them, and grow their value over time.Whether you are designing a program from scratch, managing one that needs to generate a better return on investment, or developing a business case for your board, this book will provide you with the expert guidance you need.Inside, you will find the tools to: Design a best-practice program, using proven frameworks Implement the right technology, rewards and benefits, and member experience Operate and evolve with commercial modelling, analytics, and ROI measurement Future-proof your program for AI, agentic commerce, and a privacy-first worldFrom loyalty psychology and program design through to fraud, governance, and commercial modelling, it is the complete guide.Praise for Loyalty Programs: The Complete Guide"The one book in this space that treats loyalty as the complex, cross-functional discipline it actually is, rather than a simple rewards mechanic." - Fabio Martini, Global Marketing Director, ASICS"Factual, methodical, and grounded in a deep understanding of how loyalty programs actually work." - Max Byloff, CEO of Loyalty, Comarch"A refreshingly complete view of what loyalty strategy should be." - Kate Lisko, Senior Product Manager, The Estee Lauder Companies Inc.Author Philip Shelper is CEO and Founder of Loyalty & Reward Co, the world's only global pure-play loyalty consultancy. He has consulted to over 160 brands worldwide and previously held loyalty roles at Qantas Frequent Flyer and Vodafone. Phil is a member of several hundred loyalty programs and an obsessive researcher of loyalty psychology and loyalty history, all of which he draws on to understand what makes a program succeed.Loyalty Programs: The Complete Guide (3rd Edition) was co-created by the expert Loyalty & Reward Co team, including Stacey Lyons, Scott Harrison, Ryan De Boer, David Schneider, Federico Couret, and Hunter Murray, with contributions from Michael Smith and Sam Panzer. The leading loyalty reference used by loyalty professionals everywhere. Now expanded and updated with over 250 global case studies. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability. Codice articolo 9780645211573
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Loyalty Programs (Paperback)
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Paperback. Condizione: new. Paperback. The leading loyalty reference used by loyalty professionals everywhere. Now expanded and updated with over 250 global case studies.Loyalty Programs: The Complete Guide (3rd Edition) is the most comprehensive book on loyalty program theory and practice available. It combines academic research, loyalty psychology, and global industry expertise to deliver a complete, global view of every aspect of loyalty programs.Loyalty programs have become the most important marketing discipline of the 21st Century. As first-party data grows scarce and AI reshapes how people buy, a well-designed loyalty program enables brands to know their customers, keep them, and grow their value over time.Whether you are designing a program from scratch, managing one that needs to generate a better return on investment, or developing a business case for your board, this book will provide you with the expert guidance you need.Inside, you will find the tools to: Design a best-practice program, using proven frameworks Implement the right technology, rewards and benefits, and member experience Operate and evolve with commercial modelling, analytics, and ROI measurement Future-proof your program for AI, agentic commerce, and a privacy-first worldFrom loyalty psychology and program design through to fraud, governance, and commercial modelling, it is the complete guide.Praise for Loyalty Programs: The Complete Guide"The one book in this space that treats loyalty as the complex, cross-functional discipline it actually is, rather than a simple rewards mechanic." - Fabio Martini, Global Marketing Director, ASICS"Factual, methodical, and grounded in a deep understanding of how loyalty programs actually work." - Max Byloff, CEO of Loyalty, Comarch"A refreshingly complete view of what loyalty strategy should be." - Kate Lisko, Senior Product Manager, The Estee Lauder Companies Inc.Author Philip Shelper is CEO and Founder of Loyalty & Reward Co, the world's only global pure-play loyalty consultancy. He has consulted to over 160 brands worldwide and previously held loyalty roles at Qantas Frequent Flyer and Vodafone. Phil is a member of several hundred loyalty programs and an obsessive researcher of loyalty psychology and loyalty history, all of which he draws on to understand what makes a program succeed.Loyalty Programs: The Complete Guide (3rd Edition) was co-created by the expert Loyalty & Reward Co team, including Stacey Lyons, Scott Harrison, Ryan De Boer, David Schneider, Federico Couret, and Hunter Murray, with contributions from Michael Smith and Sam Panzer. The leading loyalty reference used by loyalty professionals everywhere. Now expanded and updated with over 250 global case studies. This item is printed on demand. Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability. Codice articolo 9780645211573
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Loyalty Programs | The Complete Guide (3rd Edition)
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Taschenbuch. Condizione: Neu. Loyalty Programs | The Complete Guide (3rd Edition) | Shelper (u. a.) | Taschenbuch | Englisch | 2026 | Loyalty & Reward Co | EAN 9780645211573 | Verantwortliche Person für die EU: Libri GmbH, Europaallee 1, 36244 Bad Hersfeld, gpsr[at]libri[dot]de | Anbieter: preigu Print on Demand. Codice articolo 136412424
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Loyalty Programs : The Complete Guide (3rd Edition)
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Taschenbuch. Condizione: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - The leading loyalty reference used by loyalty professionals everywhere. Now expanded and updated with over 250 global case studies.Loyalty Programs: The Complete Guide (3rd Edition) is the most comprehensive book on loyalty program theory and practice available. It combines academic research, loyalty psychology, and global industry expertise to deliver a complete, global view of every aspect of loyalty programs.Loyalty programs have become the most important marketing discipline of the 21st Century. As first-party data grows scarce and AI reshapes how people buy, a well-designed loyalty program enables brands to know their customers, keep them, and grow their value over time.Whether you are designing a program from scratch, managing one that needs to generate a better return on investment, or developing a business case for your board, this book will provide you with the expert guidance you need.Inside, you will find the tools to:Design a best-practice program, using proven frameworks Implement the right technology, rewards and benefits, and member experience Operate and evolve with commercial modelling, analytics, and ROI measurement Future-proof your program for AI, agentic commerce, and a privacy-first worldFrom loyalty psychology and program design through to fraud, governance, and commercial modelling, it is the complete guide.Praise for Loyalty Programs: The Complete Guide'The one book in this space that treats loyalty as the complex, cross-functional discipline it actually is, rather than a simple rewards mechanic.' - Fabio Martini, Global Marketing Director, ASICS'Factual, methodical, and grounded in a deep understanding of how loyalty programs actually work.' - Max Byloff, CEO of Loyalty, Comarch'A refreshingly complete view of what loyalty strategy should be.' - Kate Lisko, Senior Product Manager, The Estée Lauder Companies Inc.Author Philip Shelper is CEO and Founder of Loyalty & Reward Co, the world's only global pure-play loyalty consultancy. He has consulted to over 160 brands worldwide and previously held loyalty roles at Qantas Frequent Flyer and Vodafone. Phil is a member of several hundred loyalty programs and an obsessive researcher of loyalty psychology and loyalty history, all of which he draws on to understand what makes a program succeed.Loyalty Programs: The Complete Guide (3rd Edition) was co-created by the expert Loyalty & Reward Co team, including Stacey Lyons, Scott Harrison, Ryan De Boer, David Schneider, Federico Couret, and Hunter Murray, with contributions from Michael Smith and Sam Panzer. Codice articolo 9780645211573
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