Moore, Mark H. Recognizing Public Value

ISBN 13: 9780674066953

Recognizing Public Value

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9780674066953: Recognizing Public Value

Mark H. Moore's now classic Creating Public Value offered advice to public managers about how to create public value. But that book left a key question unresolved: how could one recognize (in an accounting sense) when public value had been created? Here, Moore closes the gap by setting forth a philosophy of performance measurement that will help public managers name, observe, and sometimes count the value they produce, whether in education, public health, safety, crime prevention, housing, or other areas. Blending case studies with theory, he argues that private sector models built on customer satisfaction and the bottom line cannot be transferred to government agencies. The Public Value Account (PVA), which Moore develops as an alternative, outlines the values that citizens want to see produced by, and reflected in, agency operations. These include the achievement of collectively defined missions, the fairness with which agencies operate, and the satisfaction of clients and other stake-holders. But strategic public managers also have to imagine and execute strategies that sustain or increase the value they create into the future. To help public managers with that task, Moore offers a Public Value Scorecard that focuses on the actions necessary to build legitimacy and support for the envisioned value, and on the innovations that have to be made in existing operational capacity. Using his scorecard, Moore evaluates the real-world management strategies of such former public managers as D.C. Mayor Anthony Williams, NYPD Commissioner William Bratton, and Commissioner of the Minnesota Department of Revenue John James.

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Moore, Mark H.
ISBN 10: 0674066952 ISBN 13: 9780674066953
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Mark H. Moore
Editore: HARVARD UNIVERSITY PRESS, United States (2013)
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Descrizione libro HARVARD UNIVERSITY PRESS, United States, 2013. Hardback. Condizione libro: New. 239 x 157 mm. Language: English . Brand New Book. Mark H. Moore s now classic Creating Public Value offered advice to public managers about how to create public value. But that book left a key question unresolved: how could one recognize (in an accounting sense) when public value had been created? Here, Moore closes the gap by setting forth a philosophy of performance measurement that will help public managers name, observe, and sometimes count the value they produce, whether in education, public health, safety, crime prevention, housing, or other areas. Blending case studies with theory, he argues that private sector models built on customer satisfaction and the bottom line cannot be transferred to government agencies. The Public Value Account (PVA), which Moore develops as an alternative, outlines the values that citizens want to see produced by, and reflected in, agency operations. These include the achievement of collectively defined missions, the fairness with which agencies operate, and the satisfaction of clients and other stake-holders. But strategic public managers also have to imagine and execute strategies that sustain or increase the value they create into the future. To help public managers with that task, Moore offers a Public Value Scorecard that focuses on the actions necessary to build legitimacy and support for the envisioned value, and on the innovations that have to be made in existing operational capacity. Using his scorecard, Moore evaluates the real-world management strategies of such former public managers as D.C. Mayor Anthony Williams, NYPD Commissioner William Bratton, and Commissioner of the Minnesota Department of Revenue John James. Codice libro della libreria AAU9780674066953

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Mark H. Moore
Editore: HARVARD UNIVERSITY PRESS, United States (2013)
ISBN 10: 0674066952 ISBN 13: 9780674066953
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Descrizione libro HARVARD UNIVERSITY PRESS, United States, 2013. Hardback. Condizione libro: New. 239 x 157 mm. Language: English . Brand New Book. Mark H. Moore s now classic Creating Public Value offered advice to public managers about how to create public value. But that book left a key question unresolved: how could one recognize (in an accounting sense) when public value had been created? Here, Moore closes the gap by setting forth a philosophy of performance measurement that will help public managers name, observe, and sometimes count the value they produce, whether in education, public health, safety, crime prevention, housing, or other areas. Blending case studies with theory, he argues that private sector models built on customer satisfaction and the bottom line cannot be transferred to government agencies. The Public Value Account (PVA), which Moore develops as an alternative, outlines the values that citizens want to see produced by, and reflected in, agency operations. These include the achievement of collectively defined missions, the fairness with which agencies operate, and the satisfaction of clients and other stake-holders. But strategic public managers also have to imagine and execute strategies that sustain or increase the value they create into the future. To help public managers with that task, Moore offers a Public Value Scorecard that focuses on the actions necessary to build legitimacy and support for the envisioned value, and on the innovations that have to be made in existing operational capacity. Using his scorecard, Moore evaluates the real-world management strategies of such former public managers as D.C. Mayor Anthony Williams, NYPD Commissioner William Bratton, and Commissioner of the Minnesota Department of Revenue John James. Codice libro della libreria AAU9780674066953

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Moore, Mark H.
Editore: Harvard University Press (2013)
ISBN 10: 0674066952 ISBN 13: 9780674066953
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Descrizione libro Harvard University Press, 2013. Condizione libro: New. 2013. Hardcover. Moore's classic Creating Public Value offered advice to managers about how to create public value, but left unresolved the question how one could recognize when public value had been created. Here, he closes the gap by helping public managers name, observe, and count the value they produce and sustain or increase public value into the future. Num Pages: 496 pages, 49 line illustrations, 12 tables. BIC Classification: JPP; JPQB; KJM; KJU. Category: (G) General (US: Trade). Dimension: 244 x 169 x 36. Weight in Grams: 884. . . . . . . Codice libro della libreria V9780674066953

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Mark H. Moore
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Descrizione libro Harvard University Press, 2013. HRD. Condizione libro: New. New Book. Shipped from UK in 4 to 14 days. Established seller since 2000. Codice libro della libreria WH-9780674066953

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Mark H. Moore
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Descrizione libro Harvard University Press 2013-02-22, Cambridge, Mass, 2013. hardback. Condizione libro: New. Codice libro della libreria 9780674066953

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Descrizione libro Harvard University Press. Condizione libro: New. 2013. Hardcover. Moore's classic Creating Public Value offered advice to managers about how to create public value, but left unresolved the question how one could recognize when public value had been created. Here, he closes the gap by helping public managers name, observe, and count the value they produce and sustain or increase public value into the future. Num Pages: 496 pages, 49 line illustrations, 12 tables. BIC Classification: JPP; JPQB; KJM; KJU. Category: (G) General (US: Trade). Dimension: 244 x 169 x 36. Weight in Grams: 884. . . . . . Books ship from the US and Ireland. Codice libro della libreria V9780674066953

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Descrizione libro Harvard Univ Press. Condizione libro: BRAND NEW. BRAND NEW Hardcover A Brand New Quality Book from a Full-Time Bookshop in business since 1992!. Codice libro della libreria 2364336

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Descrizione libro Condizione libro: New. Depending on your location, this item may ship from the US or UK. Codice libro della libreria 97806740669530000000

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Descrizione libro Harvard University Press. Hardback. Condizione libro: new. BRAND NEW, Recognizing Public Value, Mark H. Moore, Mark H. Moore's now classic Creating Public Value offered advice to public managers about how to create public value. But that book left a key question unresolved: how could one recognize (in an accounting sense) when public value had been created? Here, Moore closes the gap by setting forth a philosophy of performance measurement that will help public managers name, observe, and sometimes count the value they produce, whether in education, public health, safety, crime prevention, housing, or other areas. Blending case studies with theory, he argues that private sector models built on customer satisfaction and the bottom line cannot be transferred to government agencies. The Public Value Account (PVA), which Moore develops as an alternative, outlines the values that citizens want to see produced by, and reflected in, agency operations. These include the achievement of collectively defined missions, the fairness with which agencies operate, and the satisfaction of clients and other stake-holders. But strategic public managers also have to imagine and execute strategies that sustain or increase the value they create into the future. To help public managers with that task, Moore offers a Public Value Scorecard that focuses on the actions necessary to build legitimacy and support for the envisioned value, and on the innovations that have to be made in existing operational capacity. Using his scorecard, Moore evaluates the real-world management strategies of such former public managers as D.C. Mayor Anthony Williams, NYPD Commissioner William Bratton, and Commissioner of the Minnesota Department of Revenue John James. Codice libro della libreria B9780674066953

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