Organizational Report Cards - Rilegato

Gormley, William T.; Weimer, David L.

Rilegato

ISBN 10: 067464350X ISBN 13: 9780674643505

Casa editrice: Harvard Univ Pr, 1999

Riassunto

In recent years, consumers, professional organizations, government officials, and third-party payers have become increasingly concerned about how to assess the quality of the services provided by organizations in both the private and the public sectors. One new approach is the organizational report card, which compares the performance of organizations such as public schools, colleges, hospitals, and HMOs.

This book offers the first comprehensive study of such instruments. It discusses the circumstances under which they are desirable alternatives to other policy instruments, such as regulation; how they should be designed; who is likely to use them and for what purpose; and what role, if any, government should have in their creation. Informed by cases drawn from education, health, and other policy areas, this book develops a conceptual framework for analyzing these issues. It explores the tradeoffs in measuring performance, the methods of communicating results effectively to mass and elite audiences, and the ways in which organizations respond to the data gathered.

Su questo libro

Product Description

Book by Gormley Jr William T Weimer David L

Dettagli dell?edizione

• Editore: Harvard Univ Pr
• Data di pubblicazione: 1999
• Lingua: Inglese
• ISBN 10: 067464350X
• ISBN 13: 9780674643505
• Rilegatura: Copertina rigida
• Numero di pagine: 272
• Contatto del produttore: non disponibile
• Persona responsabile: Amazon EU Sarl; 0; www.amazon.com; ; 38 Avenue John F. Kennedy; Luxembourg; 0; L-1855; Lussemburgo