Customer Service Tip of the Week: Over 52 ideas and reminders to sharpen your skills - Brossura

Toister, Jeff

Brossura

ISBN 10: 0692154140 ISBN 13: 9780692154144

Casa editrice: Toister Performance Solutions, 2018

Riassunto

Reinforce your customer service skills!

The best customer service professionals know it takes consistent focus to serve customers at the highest level. Whether you want to deliver world-class customer service or just get back to the basics, Customer Service Tip of the Week is your resource for proven tips, ideas, and techniques.

Thousands of customer service professionals from all around the world read the weekly Customer Service Tip of the Week email. Now you can get more than 52 of the most popular tips all in one book. Use these tips to build rapport, exceed customer expectations, and solve tough problems.

• Select tips by category, by specific challenge, or just go in order.
• Each tip includes a short explanation plus practical suggestions.
• Focus on one tip per week to sharpen your skills over time.

Customer service leaders will find additional resources for sharing the tips with your team!

Su questo libro

Informazioni sull?autore

Jeff Toister helps customer service teams unlock their hidden potential. He is the author of The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service. He has also authored customer service training videos on LinkedIn Learning including Customer Service Foundations and Leading a Customer-centric Culture. Jeff was named one of the Top 30 customer service professionals in the world by Global Gurus. He was also named one of the Top 50 Thought Leaders to Follow on Twitter by the International Customer Management Institute. Jeff holds a Certified Professional in Learning and Performance (CPLP) certification from the Association for Talent Development.

Dettagli dell'edizione

• Editore: Toister Performance Solutions
• Data di pubblicazione: 2018
• Lingua: Inglese
• ISBN 10: 0692154140
• ISBN 13: 9780692154144
• Rilegatura: Copertina flessibile
• Numero di pagine: 168
• Contatto del produttore: non disponibile
• Persona responsabile: non disponibile