Articoli correlati a Batteries Included: Creating Legendary Service
Sinossi
The last two decades have seen the rise of the service economy, where image and customer perceptions are crucially important in building a successful business. Nigel Barlow draws on two decades of experience in 20 countries to argue that the age of service has failed to deliver on its promises. He goes far beyond the standard business-speak cliches of customer service to show why merely satisfying customers is not enough. He explores with original examples and firsthand experinces why service so often falls short of customer expectations, and shows how to think and act to create legendary service in the reader’s own organization.
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Recensione
"Simply brilliant! Is there anything left to say about superior customer service? The answer is obviously a resounding ' yes.' This book proves it!" (Tom Peters)
Descrizione del libro
The founder-director of the Tom Peters Group in the UK provides a distinctive, fresh and iconoclastic study of truly great customer service and its importance to businesses.
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Batteries Included! - Creating Legendary Service
Editore:
Random House Business 18/05/2000, 2000
ISBN 10: 0712680632
ISBN 13: 9780712680639
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Batteries Included! - Creating Legendary Service
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Hardback. Condizione: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Codice articolo GOR002804575
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Batteries Included! : Creating Legendary Service
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Penguin Random House, 2000
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Condizione: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Codice articolo 9063630-6
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Batteries Included! - Creating Legendary Service
Editore:
Random House Business 18/05/2000, 2000
ISBN 10: 0712680632
ISBN 13: 9780712680639
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Condizione: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Codice articolo 6545-9780712680639
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Batteries Included!: Creating Legendary Service
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Hardcover. Condizione: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less. Codice articolo G0712680632I2N00
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Batteries Included! - Creating Legendary Service
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ISBN 10: 0712680632
ISBN 13: 9780712680639
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Hardcover. Condizione: Used; Very Good. ***Simply Brit*** Welcome to our online used book store, where affordability meets great quality. Dive into a world of captivating reads without breaking the bank. We take pride in offering a wide selection of used books, from classics to hidden gems, ensuring there is something for every literary palate. All orders are shipped within 24 hours and our lightning fast-delivery within 48 hours coupled with our prompt customer service ensures a smooth journey from ordering to delivery. Discover the joy of reading with us, your trusted source for affordable books that do not compromise on quality. Codice articolo 3827372
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Condizione: As New. Codice articolo 3DC69F56A532FC5
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