Articoli correlati a Service Quality in Practice: A Handbook for Practitioners
Sinossi
This book is intended as a practical handbook, designed for those who want a guidebook to the total service quality approach. It follows the path laid down by the ISO guidelines, in identifying four stages of service quality: identifying what the customer wants, a process that finishes with the production of a service brief, designing the service, converting the service brief into a design specification, delivering the service, having a good specification and putting it into action, and performance analysis and improvement, a philosophy of continuous improvement based on numerical performance measures. The book ends with a chapter on how to implement total service quality. Throughout the book case studies of quality management practice in real Irish service organizations, supplied by themselves, illustrate the points being made. These case studies take up specific problems or aspects of service quality management.
Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.
Compra usato
Condizioni: molto buonoGut/Very good: Buch bzw. Schutzumschlag...
Visualizza questo articolo
EUR 3,75
EUR 4,50 per la spedizione da Germania a Italia
Destinazione, tempi e costiRisultati della ricerca per Service Quality in Practice: A Handbook for Practitioners
Foto dell'editore
Service Quality in Practice: A Handbook for Practitioners
Editore:
Gill & Macmillan Ltd, 1993
ISBN 10: 0717118797
ISBN 13: 9780717118793
Antico o usato
Brossura
Da: medimops, Berlin, Germania
Valutazione del venditore 5 su 5 stelle
Condizione: very good. Gut/Very good: Buch bzw. Schutzumschlag mit wenigen Gebrauchsspuren an Einband, Schutzumschlag oder Seiten. / Describes a book or dust jacket that does show some signs of wear on either the binding, dust jacket or pages. Codice articolo M00717118797-V
Quantità: 1 disponibili
Foto dell'editore
Service Quality in Practice: A Handbook for Practitioners
Da: Bahamut Media, Reading, Regno Unito
Valutazione del venditore 5 su 5 stelle
Paperback. Condizione: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Codice articolo 6545-9780717118793
Quantità: 1 disponibili
Foto dell'editore
Service Quality in Practice: A Handbook for Practitioners
Da: AwesomeBooks, Wallingford, Regno Unito
Valutazione del venditore 5 su 5 stelle
Paperback. Condizione: Very Good. Service Quality in Practice: A Handbook for Practitioners This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Codice articolo 7719-9780717118793
Quantità: 1 disponibili