This new Medical Assisting text with supplemental materials provides an innovative, visually interesting, and well-written interactive package that will appeal to both the community college and career school market. Comprehensive coverage focuses on the impact of managed care and current health care trends to reflect the realistic viewpoint of the busy medical office environment in which today's Medical Assistants will find themselves. A key feature of the text is that it is organized to follow the way a patient moves through the medical office, from the time they check in at the front desk through their clinical experience, then back out to the front desk for checkout. This logical organization can easily be broken into separate administrative and clinical sections for programs who teach this information independently. Each chapter refers students to Internet resources and is linked to various supplements for further study and practice.
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Chapter 1 Introduction
UNIT I: The Medical Office
Chapter 2 In the Typical Medical Office
Chapter 3 What Kinds of Health Care Do Patients Look For and Why?
UNIT II: Basic Concepts: Professionalism & Law, Communication, and Safety
Chapter 4 Professionalism and the Law: How Do You Behave in the Workplace?
Chapter 5 Communication: How Do You Speak in the Workplace?
Chapter 6 Safety: How Do You Work Safely and Protect Patients?
UNIT III: Preparing for the Patient
Chapter 7 Telephone Techniques
Chapter 8 Computers in the Medical Office
Chapter 9 Scheduling Appointments
Chapter 10 Medical Records and Filing Systems
Chapter 11 Maintaining the Medical Office
Chapter 12 Opening the Office and Checking Patients In
UNIT IV: The Patient Visit
Chapter 13 Medical Asepsis and Infection Control
Chapter 14 Preparing the Patient for Examination
Chapter 15 Taking Measurements and Vital Signs
Chapter 16 Assisting with the Patient Examination
Chapter 17 Assisting with Surgical Procedures
Chapter 18 Taking Electrocardiograms
Chapter 19 Assisting with Diagnostic Procedures
Chapter 20 Diagnostic Imaging
Chapter 21 Assisting with Treatments
Chapter 22 Preparing and Administering Medications
UNIV V: The Laboratory and Laboratory Tests
Chapter 23 The Physician's Office Laboratory
Chapter 24 Urinalysis
Chapter 25 Phlebotomy, Hematology, and Coagulation Studies
Chapter 26 Microbiology, Serology, and Chemistry
UNIT VI: Special Populations
Chapter 27 Pediatrics
Chapter 28 Geriatrics
Chapter 29 Obstetrics
Chapter 30 Patients with Chronic and Terminal Disease
Chapter 31 Emergency Care
UNIT VII: Patient Teaching and Follow-Up
Chapter 32 Teaching Patients in the Medical Office
Chapter 33 Maintaining Health: Nutrition, Exercise and Self Examination
Chapter 34 Oral Follow-Up
Chapter 35 Written Follow-Up
UNIT VIII: Financial Management and Health Insurance
Chapter 36 Managing Practice Finances
Chapter 37 Coding
Chapter 38 Insurance
Chapter 39 Billing, Claims Processing, Collections and Payroll
UNIT IX: From Student to Professional Medical Assistant
Chapter 40 Legal Issues in the Workplace
Chapter 41 Managing the Office
Chapter 42 Bioethical Issues Affecting Health Care
Chapter 43 Professionalism: From Externship to Employment
APPENDICES
Appendix A Community Resources for the Medical Assistant
Appendix B Common Medical Abbreviations
Appendix C AAMA Entry-Level Competencies for the Medical Assistant
Appendix D American Medical Technologists: Registered Medical Assistant Certification Examination Content Summary
Glossary
Book by Hunt MA RN CMA AAMA Sue Zonderman Jon
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