Knowledge Management Strategies - Brossura

Honeycutt, Jerry

Brossura

ISBN 10: 0735607249 ISBN 13: 9780735607248

Casa editrice: Microsoft Pr, 2000

Riassunto

New digital technology is improving business efficiency by radically increasing the quality and quantity of information available to knowledge workers. KNOWLEDGE MANAGEMENT STRATEGIES will help you decide which new knowledge-management technologies are relevant to your business and show you how to use them to build an integrated knowledge-management solution. The book also provides detailed case studies of successful knowledge-management implementations, complete with quantifiable benefits. You’ll discover how these implementations enable smarter business planning and analysis, faster product design and feedback, more effective project and people tracking, and better employee management and training. This book will help you to: · Understand the business case for implementing an enterprise knowledge-management solution to enhance communication among employees · Recognize your organization’s knowledge assets and barriers to knowledge sharing · Separate knowledge-management myths from realities and learn how to survive knowledge-management implementation pitfalls · Examine successful knowledge-management solutions for product design, consumer management, employee management, and business planning · Choose technology building blocks and best practices that can help you implement a successful knowledge-management solution for your enterprise · Learn about the Microsoft® knowledge-management strategy, platforms, and technologies and how they can help you connect workers with the knowledge they need · Discover how to build a knowledge-management solution that takes advantage of Microsoft products you may already be using 

Su questo libro

L'autore

Jerry Honeycutt, MVP for Windows, is a popular author with more than 25 books to his credit, including Microsoft Windows Desktop Deployment Resource Kit. In addition, he is a columnist for Windows XP Expert Zone and Microsoft TechNet.

Contenuti

Introduction xv

 

 

Design Goals 4

Needs Assessments 5

Business Goals 6

Business Processes 6

Usage Characteristics 7

User Needs 8

Information Resources 9

Personal 10

Team 10

Corporate 10

External 11

Resource Improvement 11

Information Islands 11

Poor Reporting 13

Fractured Infrastructure 13

No Common Taxonomy 13

Development 13

Wrap Up 15

Taking Stock 16

Action Plan 16

Focusing on Users 19

Making It Easy to Use 20

Handling the Big Changes 21

Addressing Personal Needs 22

Eliminating the Noise 23

Choosing a Pilot Group 25

Sponsors 26

Stakeholders 27

Prototyping the System 28

Demonstrating to End Users 28

Ongoing Collaboration 29

Reviews by Stakeholders 29

Wrap Up 30

Taking Stock 30

Action Plan 31

 

 

Service Development 36

Setting an Example 37

Providing Better Service 37

Standardizing Design 39

Product Development 40

Success Rates 41

Project Repositories 43

Project Reporting 43

Collaboration 43

Managed Costs 44

Wrap Up 47

Taking Stock 47

Action Plan 48

Sales Management 50

Lost Opportunities 51

Bringing It Together 51

Eating Dog Food 53

Information Loops 55

Replacing the Paper 57

Problems with Paper 58

Handheld Computers 59

Software Solutions 60

The Total Solution 61

Online Customer Support 63

Easy Access to Support 64

Public Discussion Groups 64

Knowledge Portal Features 65

Correspondence Management 66

Wrap Up 68

Taking Stock 68

Action Plan 69

Training 72

Skill Alignment 72

Benefits 74

Paperless Management 75

Payroll and Direct Deposit 75

Stock Purchase Programs 75

401(k) Administration 76

Staffing 77

Tracking Headcount 77

Managing Headcount 78

Performance Reviews 79

Out with the Old 80

In with the New 80

Expense Management 82

Wrap Up 83

Taking Stock 84

Action Plan 85

Decision Making 88

Better Decisions 90

Faster Reactions 90

Trend Analysis 91

Simplicity Makes It Real 92

Making Informed Decisions 92

Predicting the Future 93

Results in the Pudding 93

Demographics 94

Digging Up Information 95

Providing Systemic Access 96

Wrap Up 97

Taking Stock 97

Action Plan 98

 

 

Microsoft Office 103

Office Web Components 104

Outlook Team Folders 107

Microsoft BackOffice Server 108

Collaboration 110

Content Management 111

Business Intelligence 112

Tracking and Workflow 112

Dashboard Development 114

Developing the Prototype 115

Creating the Dashboard 116

Wrap Up 117

Taking Stock 118

Action Plan 119

Web Storage System 122

Standards Support 123

Rich HTML 123

Win32 Interfaces 124

Advanced Scripting 124

Streaming Store 124

Content Indexing 125

Administration 125

Scalability 126

Reliability 128

Security 128

Integration 129

Productivity Enhancements 130

Office 2000 131

Collaboration Objects 132

Development Tools 133

Unified Messaging 133

Wrap Up 134

Taking Stock 135

Action Plan 136

Industry Standards 138

Protocols 139

Data Formats 139

Wireless Carriers 141

Microsoft Products 142

Client Devices 143

Data and Applications 144

Development Tools 145

Server Products 146

Windows CE 147

Mobile Explorer 149

Feature Phones 150

Smart Phones 151

Wrap Up 152

Taking Stock 153

Action Plan 154

User Interfaces 156

Persona 156

TaskGallery 157

Speech Recognition 157

Text-to-Speech 158

Data Retrieval 159

Wrap Up 160

Taking Stock 161

Action Plan 161

 

 

Enabling Modules 165

Microsoft’s KM Platform 166

Basic Conditions for KM 169

Messaging and Collaboration 170

Technology Requirements 171

Microsoft Technologies 171

Scenarios and Recommendations 173

Complete Intranet 174

Technology Requirements 175

Microsoft Technologies 175

Scenarios and Recommendations 176

Communities, Teams, and Experts 178

Technology Requirements 179

Microsoft Technologies 180

Scenarios and Recommendations 181

Portals and Search 183

Technology Requirements 184

Microsoft Technologies 185

Scenarios and R...

Dettagli dell?edizione

• Editore: Microsoft Pr
• Data di pubblicazione: 2000
• ISBN 10: 0735607249
• ISBN 13: 9780735607248
• Rilegatura: Copertina flessibile
• Lingua: Inglese
• Numero edizione: 1
• Numero di pagine: 239