Articoli correlati a Quality Customer Service for Front Line Staff

Quality Customer Service for Front Line Staff - Brossura

Martin, William B.

 
9780749412470: Quality Customer Service for Front Line Staff

Sinossi

Describes how an organization's success and profits are based on services that satisfy the customer. The text contains checklists and self-assessment questionnaires that should be useful both for training new staff and for reinforcing the knowledge and skills of existing employees.

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