Describes how an organization's success and profits are based on services that satisfy the customer. The text contains checklists and self-assessment questionnaires that should be useful both for training new staff and for reinforcing the knowledge and skills of existing employees.
Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.
Da: WeBuyBooks, Rossendale, LANCS, Regno Unito
paperback. Condizione: Good. Most items will be dispatched the same or the next working day. A copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned. Codice articolo rev9968435015
Quantità: 1 disponibili
Da: AwesomeBooks, Wallingford, Regno Unito
Paperback. Condizione: Very Good. Quality Customer Service for Front Line Staff (Better Management Skills S.) This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Codice articolo 7719-9780749412470
Quantità: 2 disponibili
Da: Bahamut Media, Reading, Regno Unito
Paperback. Condizione: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Codice articolo 6545-9780749412470
Quantità: 2 disponibili
Da: Better World Books Ltd, Dunfermline, Regno Unito
Condizione: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Codice articolo 67818787-20
Quantità: 1 disponibili
Da: Hamelyn, Madrid, M, Spagna
Condizione: Very Good. : Este libro de William B. Martin, publicado en 1994 por Kogan Page, ofrece estrategias para mejorar el servicio al cliente. Con 96 páginas, aborda temas esenciales para el personal de primera línea, proporcionando habilidades de gestión para optimizar la satisfacción del cliente. Ideal para profesionales en el ámbito empresarial y económico. EAN: 9780749412470 Tipo: Libros Categoría: Negocios y Economía Título: Quality Customer Service for Front Line Staff Autor: William B. Martin Idioma: en Páginas: 96 Formato: tapa blanda. Codice articolo Happ-2026-03-04-81bc7b0a
Quantità: 1 disponibili