Inside-Out Marketing: How to Create an Internal Marketing Strategy - Rilegato

Dunmore, Michael

 
9780749436636: Inside-Out Marketing: How to Create an Internal Marketing Strategy

Sinossi

* Includes up-to-date case studies and current research

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Informazioni sull'autore

<p>Michael Dunmore has worked in general management and marketing roles at director level in both the UK and North America. He has worked within the publishing and design-related sectors and more recently in the marketing of HR services.<br><br> He is a member of the Marketing Society, the Chartered Institute of Marketing, the Professional Services Marketing Group and the Society of Middlesex University Achievers. He received the Marketor's Award from the Worshipful Company of Marketors in 2001. Michael welcomes receiving comments on this book and can be contacted at: mdunmore@lineone.net.</p>

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<p>Introduction<br><br> Chapter 1 Vision, mission, values, positioning and personality<br><br> Aims; The purpose of this book; The structure of this book; Exploring internal marketing; A theoretical background to IMS; Key learning points; sources; References<br><br> Chapter 2 Corporate strategy<br><br> Aims; Introduction; Theories, models and perspectives; Key learning points; Sources; References<br><br> Chapter 3 Processes, service standards and measures<br><br> Aims; Introduction; Theories, models and perspectives; Key learning points; Sources; References<br><br> Chapter 4 Knowledge management<br><br> Aims; Introduction; Theories, models and perspectives; Key learning points; Sources; References<br><br> Chapter 5 Internal communication<br><br> Aims; Introduction; Theories, models and perspectives; Key learning points; Sources; References<br><br> Chapter 6 HR strategy<br><br> Aims; Introduction; Theories, models and perspectives; Key learning points; Sources; References<br><br> Chapter 7 Integrating internal, interactive and external marketing<br><br> Aims; Introduction; Theories, models and perspectives; Key learning points; Sources; References</p>

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