Good brand management is the route to getting the brand to work harder and to make its proper mark. Any brand, new or old, must be managed, nurtured, exploited and, when necessary, changed. Good brand and business managers must understand what a brand is, what it can do for them and how it supports the strategic goals of the business. Good brand managers must also direct and co-ordinate the wide and daunting variety of tasks and experts involved in making brand strategy happen. "How Come Your Brand isn't Working?" tackles this challenge head on. Peppered with fascinating real-life examples (good and bad), and a brand health checklist, any manager will benefit from Cheverton's pragmatic advice on positing, targeting and implementation.
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Peter Cheverton is a director of INSIGHT Marketing and People, now established as the leading international training and consultancy firm in Key and Global Account Management implementation. He is also the author of Global Account Management, Key Account Management, Key Marketing Skills, Key Account Management in Financial Services and Understanding Brands, all published by Kogan Page.
Part I Defining the brand -- its purpose and its benefits
1 Where brands came from... and why that matters
From birth to death
And into our own era...
2 The brand as an emotional charge
Types of emotional charge - a model for discussing brands
Finding your level
The virtuous circle
Brand evolution and brand definition
3 The brand as a personality
Who is your brand?
4 The brand as a mark of loyalty
Customer expectations and loyalty
5 The brand as evidence of your unique competitive advantage
Brands need to be more than 'surface fluff'
6 The rise and rise of the retail brand
The multifaceted brand
7 The B2B and service brand -- branding is not just for FMCG
8 Valuing the brand -- not just for the accountants
Branding and profitability
Part II Brand management -- the strategy
9 Business strategy -- the brand in context
Growth, branding and risk management -- the brand halo
Branding and value drivers - defining the brand
10 Segmentation -- a source of competitive advantage
Novel segmentation
Micro-segmentation - anti-segementation
11 Brand positioning -- securing a place in the customer's mind
The process
A vital choice - brands and expectations
Repositioning
12 Brand extension -- beyond wrinkle cream
The product life cycle
Brand augmentation
Brand extension
13 Brand architecture -- putting it all together
The need for a variety of architectures
Product brands
Sub-brands and marks
Validated identity brands
Corporate brands
Global or local brands?
Part III Brand management -- the implementation
14 Building positive associations -- the moments of truth
What's in a name?
Logos and slogans
Packaging -- the Cinderella of branding
Customer relationships
Inventing new interactions and associations
15 Advertising -- not the whole story
Why advertise?
The problems with advertising
Right media, right execution
Beyond advertising
Budgets -- does it all come down to money?
16 Briefing the agency -- making sure it works for you
17 The brand health check
The next steps...
Market segmentation
The Branding Performance Map®
Training and consultancy
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