Change Management Excellence: Using the Four Intelligences for Sucessful Organizational Change - Brossura

COOK, Sarah

Brossura

ISBN 10: 0749440333 ISBN 13: 9780749440336

Casa editrice: Kogan Page, 2004

Riassunto

<div>* Includes international case studies * Includes a practical checklist of actions * Ideal for managers, consultants and students Businesses need to continually innovate if they are to remain competitive. Applying the ""compass of intelligences"" model for describing change management -- BI (Business Intelligence), EI (Emotional Intelligence), SQ (Spiritual Intelligence) and PQ (Political Intelligence) -- this book provides practical guidance on how to navigate change in an organization, focusing on the essential elements of change management.</div>

Su questo libro

Informazioni sugli autori

<b>Sarah Cook</b> is Managing Director of the Stairway Consultancy, customer service specialists. She is the author of <i><b>The Essential Guide to Employee Engagement</b></i>, <i><b>Change Management Excellence</b></i>, <b><i> Customer Care Excellence</i> </b>and <i><b>Practical Benchmarking</b></i>, all published by Kogan Page.

Steve Macaulay is a management development consultant at Cranfield School of Management. He has worked in telecommunications and IT where he has headed several successful change management programmes.

Estratto. © Ristampato con autorizzazione. Tutti i diritti riservati.

<p>1 The change leadership compass<br><br> The change compass; Business intelligence (BQ); Emotional intelligence (EQ); Spiritual intelligence (SQ); Political intelligence (PQ); Developing the intellects needed to help lead change; How do you handle change?; Practising the development of potential; Conclusion; Assessing where you fit on the change leadership compass<br><br> 2 Introduction to business intelligence (BQ)<br><br> Defining BQ; Using BQ to inform change; A new way of doing business; Increased stakeholder demands; The psychological contract; Using BQ to introduce change; Types of change; The rate of failure of change; Pitfalls in change management and how these can be avoided; A cautionary word about BQ<br><br> 3 Developing BQ<br><br> Increasing your business awareness; Steps you can take to increase your BQ; A business framework for change; Where are we now?; Where do we want to be?<br><br> How will we get there?; Terminology<br><br> 4 Auditing the external and internal environment<br><br> The macro and micro environment; PESTEL; The near environment; Supplier analysis; Emergent opportunities; Internal analysis; Resources; Culture audit; Things to do<br><br> 5 Strategic analysis<br><br> SWOT analysis; Developing a vision of the future; Identifying long-term goals; Values and behaviours; Developing strategies to achieve goals; Profitable growth; Scenario planning -- what if?; Structure; Getting there<br><br> 6 Implementing change<br><br> Planning for change implementation; Project managing change<br><br> 7 What is spiritual intelligence (SQ)?<br><br> Defining SQ; The pathway to creating SQ<br><br> 8 How SQ can help in times of change<br><br> The stages of change; When to display strong SQ; The need for meaning and purpose<br><br> 9 Identifying and developing SQ<br><br> Benefits of SQ in organizations; Reasons why SQ has become so important; SQ and creativity; The learning organization; Examples of SQ in organizations; Increasing your SQ; Aspects of SQ; Practical things to do to develop SQ; Purpose and values<br><br> 1 Creating your personal vision<br><br> Defining a personal vision; Why having a personal vision is important; Finding your purpose; Identifying your purpose<br><br> 11 Creating your personal values<br><br> Personal values and how they help during change; Identifying your personal values; Prioritizing values<br><br> 12 Creating organizational vision and values and bringing them to life<br><br> Why vision and values are helpful during change; A process for developing a vision for an organization; Identifying organizational values; Defining behaviours that drive our values; Translating values into behaviours; How values and behaviours create a sense of responsibility; Assess your organization's values<br><br> 13 An introduction to political intelligence (PQ)<br><br> Defining PQ; The importance of PQ during change; Typical reactions during change; A model of PQ<br><br> 14 Increasing your PQ<br><br> Identifying stakeholders; The stakeholders' stance; Recognizing driving forces and restraining forces; Individuals' drive to action and positivity; Recognizing your own and others' power bases; Assessing your own and others' power base<br><br> 15 Influencing others during change<br><br> Intention versus impact; Influencing styles; Dealing with change terrorists, victims and 'yes men'; Which style of influence do you use most?<br><br> 16 Influence strategies during change<br><br> Influence strategies; Assess your use of influencing strategies; Negotiation skills during change; Stages of negotiation; Critical mistakes in negotiating change; Dealing with conflict during change; Personality differences within the team; Lack of interpersonal skills; Role conflict, lack of clear objectives; Poor communication; Change and uncertainty; Lack of openness and shared values; Strategies to manage conflict effectively; Handling conflict in summary; Developing your PQ through mentoring and coaching<br><br> 17 What is EQ and how can it help during change?<br><br> Defining EQ; The difference between the emotional and rational brain; Tuning into emotional information; How EQ can help during change; EQ and transformational change; EQ and well-being; Varying effectiveness of leaders during change; Relationship between change leadership competencies and EQ<br><br> 18 Assessing your EQ<br><br> 19 How to increase your self-awareness<br><br> Self-awareness; Practical activities for improving your self-awareness<br><br> 2 How to increase your self-confidence<br><br> Self-confidence; Practical activities for increasing your self-confidence<br><br> 21 How to increase your self-discipline<br><br> Self-discipline and managing your emotions; Self-discipline and managing your stress levels; Practical activities for increasing your self-discipline<br><br> 22 How to increase your empathy<br><br> Empathy; Practical activities for increasing your empathy<br><br> 23 How to take a positive stance on change<br><br> Optimism; Pessimists; Reckless optimists; Pragmatic optimists; Happiness; Practical activities for increasing your optimism<br><br> 24 How to increase socially responsible change<br><br> Social responsibility; How social responsibility helps during change; Activities involving social responsibility<br><br> 25 Gearing up to change -- final thoughts<br><br> Common blocks inhibiting change; Success factors supporting change; Conclusion</p>

Dettagli dell'edizione

• Editore: Kogan Page
• Data di pubblicazione: 2004
• Lingua: Inglese
• ISBN 10: 0749440333
• ISBN 13: 9780749440336
• Rilegatura: Copertina flessibile
• Numero edizione: 1
• Numero di pagine: 240
• Contatto del produttore: non disponibile
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