Change Management Excellence: Using the Four Intelligences for Sucessful Organizational Change - Brossura

COOK, Sarah

Brossura

ISBN 10: 0749440333 ISBN 13: 9780749440336

Casa editrice: Kogan Page, 2004

Riassunto

<div>* Includes international case studies * Includes a practical checklist of actions * Ideal for managers, consultants and students Businesses need to continually innovate if they are to remain competitive. Applying the ""compass of intelligences"" model for describing change management -- BI (Business Intelligence), EI (Emotional Intelligence), SQ (Spiritual Intelligence) and PQ (Political Intelligence) -- this book provides practical guidance on how to navigate change in an organization, focusing on the essential elements of change management.</div>

Su questo libro

Informazioni sugli autori

<b>Sarah Cook</b> is Managing Director of the Stairway Consultancy, customer service specialists. She is the author of <i><b>The Essential Guide to Employee Engagement</b></i>, <i><b>Change Management Excellence</b></i>, <b><i> Customer Care Excellence</i> </b>and <i><b>Practical Benchmarking</b></i>, all published by Kogan Page.

Steve Macaulay is a management development consultant at Cranfield School of Management. He has worked in telecommunications and IT where he has headed several successful change management programmes.

Estratto. © Ristampato con autorizzazione. Tutti i diritti riservati.

<p>1 The change leadership compass</p><p> The change compass; Business intelligence (BQ); Emotional intelligence (EQ); Spiritual intelligence (SQ); Political intelligence (PQ); Developing the intellects needed to help lead change; How do you handle change?; Practising the development of potential; Conclusion; Assessing where you fit on the change leadership compass</p><p> 2 Introduction to business intelligence (BQ)</p><p> Defining BQ; Using BQ to inform change; A new way of doing business; Increased stakeholder demands; The psychological contract; Using BQ to introduce change; Types of change; The rate of failure of change; Pitfalls in change management and how these can be avoided; A cautionary word about BQ</p><p> 3 Developing BQ</p><p> Increasing your business awareness; Steps you can take to increase your BQ; A business framework for change; Where are we now?; Where do we want to be?</p><p> How will we get there?; Terminology</p><p> 4 Auditing the external and internal environment</p><p> The macro and micro environment; PESTEL; The near environment; Supplier analysis; Emergent opportunities; Internal analysis; Resources; Culture audit; Things to do</p><p> 5 Strategic analysis</p><p> SWOT analysis; Developing a vision of the future; Identifying long-term goals; Values and behaviours; Developing strategies to achieve goals; Profitable growth; Scenario planning -- what if?; Structure; Getting there</p><p> 6 Implementing change</p><p> Planning for change implementation; Project managing change</p><p> 7 What is spiritual intelligence (SQ)?</p><p> Defining SQ; The pathway to creating SQ</p><p> 8 How SQ can help in times of change</p><p> The stages of change; When to display strong SQ; The need for meaning and purpose</p><p> 9 Identifying and developing SQ</p><p> Benefits of SQ in organizations; Reasons why SQ has become so important; SQ and creativity; The learning organization; Examples of SQ in organizations; Increasing your SQ; Aspects of SQ; Practical things to do to develop SQ; Purpose and values</p><p> 1 Creating your personal vision</p><p> Defining a personal vision; Why having a personal vision is important; Finding your purpose; Identifying your purpose</p><p> 11 Creating your personal values</p><p> Personal values and how they help during change; Identifying your personal values; Prioritizing values</p><p> 12 Creating organizational vision and values and bringing them to life</p><p> Why vision and values are helpful during change; A process for developing a vision for an organization; Identifying organizational values; Defining behaviours that drive our values; Translating values into behaviours; How values and behaviours create a sense of responsibility; Assess your organization's values</p><p> 13 An introduction to political intelligence (PQ)</p><p> Defining PQ; The importance of PQ during change; Typical reactions during change; A model of PQ</p><p> 14 Increasing your PQ</p><p> Identifying stakeholders; The stakeholders' stance; Recognizing driving forces and restraining forces; Individuals' drive to action and positivity; Recognizing your own and others' power bases; Assessing your own and others' power base</p><p> 15 Influencing others during change</p><p> Intention versus impact; Influencing styles; Dealing with change terrorists, victims and 'yes men'; Which style of influence do you use most?</p><p> 16 Influence strategies during change</p><p> Influence strategies; Assess your use of influencing strategies; Negotiation skills during change; Stages of negotiation; Critical mistakes in negotiating change; Dealing with conflict during change; Personality differences within the team; Lack of interpersonal skills; Role conflict, lack of clear objectives; Poor communication; Change and uncertainty; Lack of openness and shared values; Strategies to manage conflict effectively; Handling conflict in summary; Developing your PQ through mentoring and coaching</p><p> 17 What is EQ and how can it help during change?</p><p> Defining EQ; The difference between the emotional and rational brain; Tuning into emotional information; How EQ can help during change; EQ and transformational change; EQ and well-being; Varying effectiveness of leaders during change; Relationship between change leadership competencies and EQ</p><p> 18 Assessing your EQ</p><p> 19 How to increase your self-awareness</p><p> Self-awareness; Practical activities for improving your self-awareness</p><p> 2 How to increase your self-confidence</p><p> Self-confidence; Practical activities for increasing your self-confidence</p><p> 21 How to increase your self-discipline</p><p> Self-discipline and managing your emotions; Self-discipline and managing your stress levels; Practical activities for increasing your self-discipline</p><p> 22 How to increase your empathy</p><p> Empathy; Practical activities for increasing your empathy</p><p> 23 How to take a positive stance on change</p><p> Optimism; Pessimists; Reckless optimists; Pragmatic optimists; Happiness; Practical activities for increasing your optimism</p><p> 24 How to increase socially responsible change</p><p> Social responsibility; How social responsibility helps during change; Activities involving social responsibility</p><p> 25 Gearing up to change -- final thoughts</p><p> Common blocks inhibiting change; Success factors supporting change; Conclusion</p>

Dettagli dell'edizione

• Editore: Kogan Page
• Data di pubblicazione: 2004
• Lingua: Inglese
• ISBN 10: 0749440333
• ISBN 13: 9780749440336
• Rilegatura: Copertina flessibile
• Numero edizione: 1
• Numero di pagine: 240
• Contatto del produttore: non disponibile
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