Bridging the Culture Gap: A Practical Advice for the Business Traveller - Brossura

Carte, Penny; Fox, Chris J.

Brossura

ISBN 10: 0749441704 ISBN 13: 9780749441708

Casa editrice: Kogan Page Ltd, 2004

Riassunto

Carté has been a trainer with Canning--a UK-based company specializing in communication since 1988; Fox joined the company in 1999. Drawing on real business situations they've experienced with their international clients, they offer a practical, easy-to-read guide for international business people. Coverage includes how to bridge the cultural gap during day-to- day communications, both inside and outside the global organization, and how to adapt presentation and negotiation skills to suit the expectations of international audiences and partners. Annotation ©2004 Book News, Inc., Portland, OR (booknews.com)

Su questo libro

Informazioni sull?autore

Canning International was established in 1965 as one of the first training companies to offer specialist cross-cultural programmes tailored for business. Their trainers and consultants run courses in 41 countries on four continents, such as: Europe, USA, Peru, Botswana, Kuwait, Dubai, Iran, India, Korea and Japan.

Current clients include Aventis, Borealis, Cap Gemini Ernst & Young, GlaxoSmithKline, Matsushita, Munich Reinsurance, Nissan, Renault, Samsung, Schnedier and Toshiba.

Estratto. © Ristampato con autorizzazione. Tutti i diritti riservati.

1 Interpreting the party line

Mission statements; Corporate initiatives; Working rhythms; Communication styles

The harder the global organization tries to present a united front, the greater the scope for conflict and misunderstanding. How can you bridge the gap between HQ and subsidiary?

2 Knowing your place

Handling the hierarchy; Taking responsibility; Monitoring performance; Getting people to play ball

On home ground, an employee usually knows where others fit into the hierarchy, and how they expect to be treated. Abroad, however, it's easy to upset people without realizing it. How can you make sure you're speaking to the right person in the right way?

3 Knowing the limits

Rules, regulations and the laws of the land; Gifts, favours and bribes; Nepotism; Discretion versus dishonesty

In their own culture, most people will have a pretty good idea of what they should or shouldn't do. But, how well do your notions of right and wrong travel?

4 Knowing the form

Greeting people; Making small talk; Playing the conversation game; Choosing what to say and how to say it; Trying to be funny; Avoiding hidden dangers

Good manners are valued by every culture. But how international are the social behaviours you learnt at your mother's knee?

5 Making presentations

Choosing the right style; Finding a concrete context; Speaking with impact

Companies today spend millions on training their managers to make more effective presentations. But will the techniques you learnt at home be equally effective when you go abroad?

6 Making deals

Picking the right people; Thinking about pace and place; Playing the game to win

The success of any deal depends as much on the strength of the relationship as on the clauses in the contract. But negotiating styles vary considerably from culture to culture. What adjustments do you need to make when you're negotiating in the international arena?

7 Knowing yourself

Relationships; Communication; Time; Truth; The meaning of life

Knowing yourself is the first step to knowing others. Where do you fall on the cultural preference scales? And how should you adapt your approach when you meet someone who is at the opposite end of the scale from you?

Dettagli dell'edizione

• Editore: Kogan Page Ltd
• Data di pubblicazione: 2004
• Lingua: Inglese
• ISBN 10: 0749441704
• ISBN 13: 9780749441708
• Rilegatura: Copertina flessibile
• Numero edizione: 1
• Numero di pagine: 192
• Contatto del produttore: non disponibile
• Persona responsabile: non disponibile