A Handbook Of Management And Leadership: A Guide To Managing For Results - Brossura

Armstrong, Michael; Stephens, Tina

Brossura

ISBN 10: 0749443448 ISBN 13: 9780749443443

Casa editrice: Kogan Page Ltd, 2005

Riassunto

<div>""A Handbook of Management and Leadership: "" provides a complete presentation of topics that students and aspiring managers can use as guidance to develop management skills and effective leadership. In addition, the book focuses on change management, continuous improvement and the achievement of high levels of customer service.</div>

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Informazioni sugli autori

<p><b>Michael Armstrong</b> is the UK's bestselling author of Human Resource Management books including <b><i>Armstrong's Handbook of Human Resource Management Practice</i></b>, <b><i>Armstrong's Handbook of Strategic Human Resource Management</i>, </b><i><b>Armstrong's Handbook of Reward Management Practice</b> </i>and <b><i>Armstrong's Handbook of Performance Management </i></b>and several other titles published by Kogan Page. His books have sold over a million copies and have been translated into twenty-one languages. <br><br><b>Michael Armstrong</b> is a Companion and former Chief Examiner of the Chartered Institute of Personnel and Development (CIPD), the co-founder and a managing partner of E-Reward, one of the UK's first websites dedicated solely to reward management. Prior to this he was an HR director of a publishing company and an independent management consultant. He is based in London, UK.</p>

<p>Tina Stephens is a specialist in employee reward and in management and leadership development. A Chartered Fellow of the Chartered Institute of Personnel and Development her career spans management roles in the private and higher education sectors. She currently works as an independent consultant, writer and broadcaster. She has significant experience in management education and development gained as a tutor, line manager and currently from working with numerous employers as they develop both their management and their organizations.<br><br> She has been a tutor for Employee Reward and is Chief Examiner (Employee Reward) for the Chartered Institute of Personnel and Development and a CIPD examiner for Managing for Results. She is the co-author of <i>The Handbook of Management and Leadership</i> and <i>A Handbook of Employee Reward Management and Practice</i>, both published by Kogan Page.</p>

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<p>The Practice of Management: *The nature of management; *The role of the manager; *Leadership; *Making things; *Managerial activities; *Managerial approaches; *Strategic management; *Systems and process management; *Management development. Delivering Change: *The process of change; *The context of change.<br><br> Enhancing Customer Relations: *The basis of customer service; *Approaches to customer service; *Achieving high levels of customer service. Enabling continuous improvement: *Continuous improvement; *Quality management.</p>

Dettagli dell'edizione

• Editore: Kogan Page Ltd
• Data di pubblicazione: 2005
• Lingua: Inglese
• ISBN 10: 0749443448
• ISBN 13: 9780749443443
• Rilegatura: Copertina flessibile
• Numero edizione: 1
• Numero di pagine: 243
• Contatto del produttore: non disponibile
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